Client Delivery Manager - IT Staffing

Job Title : Delivery / Recruitment Manager – US Staffing

Experience : 5+ years

Timings : 06 : 30 PM – 03 : 30 AM / 07 : 00 PM – 04 : 00 AM

Location : Noida, Sector 142

Job Summary :

We’re seeking an experienced US Delivery / Recruitment Manager to lead strategic client relationships, manage high-performing recruitment and delivery teams, and drive business growth in the US IT staffing sector — specifically with State and Federal clients.

As a key member of our leadership team, you will oversee end-to-end client engagement, recruitment delivery, and team performance to ensure exceptional results and sustained client satisfaction.

Key Responsibilities :

• Manage and grow strategic relationships with State and Federal clients, understanding their IT requirements and providing customized staffing solutions.
• Lead the complete recruitment and delivery cycle — from requirement analysis, sourcing, and screening to interviews, offers, and successful placements.
• Ensure timely and quality delivery of candidates for all assigned requisitions while maintaining high submission-to-interview and interview-to-placement ratios.
• Coordinate between clients and the internal recruitment / delivery team to align on priorities and expectations.
• Develop and execute strategic account and delivery plans to meet hiring goals and client SLAs.
• Monitor delivery metrics and proactively address any gaps in quality or turnaround time.
• Achieve a high conversion ratio of submissions to interviews and placements.
• Ensure compliance with organizational policies and all applicable US hiring regulations.
• Track and report key performance indicators (KPIs) and implement improvement strategies.
• Manage client expectations, resolve escalations effectively, and maintain high levels of client satisfaction.

Requirements :