Application Support Lead / Manager (Perm)

ITIL Intermediate or Expert certification preferred. Proven experience (10+ years) in IT operations management, service delivery, or support roles. Strong knowledge and hands-on experience with ITIL service management practices. Experience managing teams and driving operational excellence. Excellent problem-solving skills and ability to manage multiple priorities. Strong communication and interpersonal skills. Familiarity with ITSM tools (e.G., ServiceNow, BMC Remedy, Cherwell). Understanding of IT infrastructure, networking, and cloud services is a plus. Desired Attributes : Proactive and results-oriented with strong leadership qualities. Ability to work under pressure and in a fast-paced environment. Strong analytical skills and attention to detail. Customer-focused mindset with a commitment to service quality. Pay range and compensation package Competitive salary based on experience and qualifications. Equal Opportunity Statement We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.