IT Operations Support Specialist

Overview :

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet

Job Title : IT Operations Support Specialist

Location : Chennai

Work Type : Hybrid

Position Description :

• Looking for CA7- Scheduling Analyst to support 24 X 7 operations.( 3 shift)
• Responsible for day-to-day operations of mainframe computing facilities ensuring high availability including
• Mainframe Batch Event Monitoring & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues.
• Monitoring and Support of Mainframe Consoles.
• Understands system alerts as fix them as per documentation provided.
• Shutdown and IPL the systems upon request.
• Perform system maintenance activities upon request.
• Manage bridge calls during incidents.
• Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework
• Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
• Analyze operation failures, determine root causes, develop and implement corrective actions for efficient recovery and improve system availability.
• Identify system operational and performance problems, develop & implement solution.
• To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams
• Participate standup meeting on daily basis and discuss operational issues
• Actively participate in the analysis and review of proposed system configuration changes / maintenance
• Focus on Process adherence, process improvements, knowledge management and Problem Management
• Support efforts on Security & Control processes and Audit comments
• Support 24 / 7 operations & flexible timings, Global operations support
• Excellent verbal & written communication skills
• Support Automation through Scripts (JCL and Rexx) & RPA(Pega) Co-ordinate with Console / Zos / Storage team and PDO teams to fine tune and improve any process.

Skills Required :

Experience Required :

Education Required :

TekWissen Group is an equal opportunity employer supporting workforce diversity.