About the job :
At Loyalty Juggernaut (LJI), were transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more.
Highlights :
- 400M+ loyalty members supported globally
- Trusted by 100+ enterprise partners
- Three-time winner of Best Technology Innovation in Loyalty
Role Summary :
Were seeking an experienced Project Manager to lead end-to-end delivery of GRAVTY implementations for our enterprise clients.
Youll coordinate cross-functional Agile teams, ensure alignment with business goals, and drive consistent, high-quality delivery outcomes.
This is a hands-on role in a fast-paced environment, ideal for someone who thrives on collaboration, continuous improvement, and operational excellence.
Key Responsibilities :
Project Delivery :
Own successful implementation of GRAVTY for client projects, delivering against scope, schedule, and budget.Ensure go-live readiness for new and enhanced implementations.Proactively manage stakeholder expectations, dependencies, and risks.Track delivery progress and team velocity to identify improvement opportunities.Agile Team Leadership :
Support 3 to 4 Agile teams in delivering value through well-executed sprints.Facilitate Agile ceremonies, maintain healthy backlogs, and drive sprint planning and reviews in collaboration with delivery teams.Promote Agile best practices and continuous team improvement.Track deliverables against program milestones and PI objectives.Success Measures :
Projects delivered on time, within scope and budget.Increased team velocity and estimation accuracy.Adoption of Agile best practices and improved team performance.Strong internal and external stakeholder satisfaction.Successful participation in PI planning and program-level coordination.Must-Have Qualifications :
5 to 8 years experience in project management within IT or SaaS product environmentsProven success managing Agile teams and enterprise implementationsStrong skills in Jira, Confluence, and modern project delivery toolsExcellent communication, stakeholder management, and cross-functional collaboration skillsNice-to-Have :
Expert-level proficiency in Jira, including admin customization, reporting, dashboards, and advanced configuration.Experience in the loyalty spaceProven track-record for delivering successful outcomesBachelors in Engineering or IT; MBA is a plusYoure a Great Fit If You :
Lead with empathy, clarity, and accountabilityThrive in fast-paced, multi-stakeholder environmentsAre metrics-driven, process-minded, and improvement-orientedExcel at balancing delivery execution with stakeholder satisfaction(ref : hirist.tech)