Staff Inbound Product Manager Manufacturing BU

Team

ServiceNows Manufacturing industry products team helps companies streamline sales support and service operations for their manufacturing businesses and improve revenue and reduce costs while enhancing the customer experience. We are a team of experienced and passionate product managers who drive product vision partner closely with customers to define customer needs and collaborate to deliver innovative solutions.

Role

We are looking for a Staff Inbound Product Manager to help deliver AI-native manufacturing industry products from our Hyderabad this role you will be responsible for defining AI powered CPQ customer service and order to cash product capabilities managing them from concept to delivery and ensuring that they align with customer needs and market trends. You will work closely with engineers designers researchers and cross-functional teams to build solutions for manufacturing customers.

What you get to do in this role :

Translate product strategy into product capabilities and roadmap and manage them through the product lifecycle.

Collaborate with researchers and designers to define validate and test innovative product ideas.

Engage with customers to gather feedback validate concepts and identify opportunities.

Create feature plans storyboards and wireframes to communicate product requirements to design and development teams.

Collaborate with engineering on release management addressing risks and dependencies.

Develop and maintain the product roadmap for short-term and long-term releases.

Work with sales marketing services and support teams to ensure successful product releases and adoption.

Provide recommendations on pricing and packaging.

Qualifications :

To be successful in this role you have :

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

A bachelors degree in computer science business or a related field; an MBA is preferred

10 years of experience with 5 years in product management for Enterprise SaaS products.

Deep knowledge of using generative and agentic AI to deliver AI-native experience.

A proven track record of successfully launching and managing enterprise software products that resonate with users

Strong understanding of and interest in working with automotive heavy industrial chemicals CPG and other manufacturing companies

Excellent communication skills with experience presenting to large audiences and executive leadership

Experience working directly with customers sales and engineering teams in a global setting.

The discipline to focus on high-impact activities (i.e. being good at saying no or not now)

Must enjoy working in a collaborative environment

High energy self-starter with a growth mindset.

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work : No

Employment Type : Full-time

Key Skills

Lean Manufacturing,Six Sigma,Continuous Improvement,ISO 9001,Lean Six Sigma,Management Experience,Manufacturing & Controls,5S,Manufacturing Management,Kaizen,Chemistry,Manufacturing

Experience : years

Vacancy : 1