Staff Inbound Product Manager Operational Technology Industrial Control Systems

ServiceNowHyderabad, Telangana, India

30+ days ago

Job description

Join the Operational Technology Team

What we do :

In manufacturing and other cyber-physical environments managing the technology that powers industrial processes is becoming increasingly complex. Many organizations still rely on manual procedures and legacy knowledge to maintain their critical Operational Technology (OT) environments. This makes it difficult to gain a comprehensive view of OT systemswhere even a minor issue can quickly escalate into a costly and complicated problem.

ServiceNow Operational Technology offers a unified and contextual view of OT systems enabling customers to keep them secure and operational. We help organizations safeguard and manage their OT infrastructure across industrial operations through a single system of action.

What you get to do in this role :

Define own and deliver the product roadmap for the Service Management portfolio tailored to the Industrial Control Systems / Operational Technology (OT) market.
Partner directly with Engineering teams to build solutions that address real-world market needsdeveloping a deep technical understanding of OT products architecture platform and integration points.
Collaborate with UX Design to lead early ideation and prototyping of new product features and capabilities.
Develop strategies and tactics to deeply understand market challenges in OT service management and represent the voice of the customer within the organization.
Influence horizontal products and platform roadmaps to incorporate innovations across the ServiceNow portfolio.
Work cross-functionally with outbound product management marketing and pre / post-sales teams to shape product plans and execute the roadmap.
Analyze the competitive landscape and identify ServiceNows positioning within the broader OT ecosystem.
Collaborate with ISV and SI partners to complement the product roadmap and deliver holistic solutions to the market.

Qualifications :

To be successful in this role you have :

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

8 years of overall experience 5 years of Product Management experience in enterprise applications (B2B) including at least 3 years in SaaS Platform.

Bachelors degree in computer science engineering / information technology / Industrial Engineering Instrumentation and Control Engineering or related technical field.

MBA from a reputed institution (or equivalent business strategy / leadership training).

Demonstrated ability to deliver products that integrate across complex systems and workflows (Internal systems Databases APIs External tools).

Deep technical expertise and a proven record of success working closely with Engineering

Strong strategic operator and collaborator Excellent at cross-functional teamwork and influence with a proven ability to think strategically while executing tactically.

Entrepreneurial mindset thrives in dynamic environments willing to roll up sleeves to drive outcomes with a relentless focus on productmarket fit.

Ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer.

Knowledge of the ServiceNow platform and current applications portfolio is a strong plus.

Knowledge of Industrial Control Systems (ICS) domain is a strong plus.

Background in one or more of the following domains : Industrial Networks Enterprise Asset Management Cybersecurity Vulnerability Management Risk Management Policy Compliance Computer Networks is a strong plus.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work : No

Employment Type : Full-time

Key Skills

Feed,Apache Commons,Maintenance,Business Support,Clinical

Experience : years

Vacancy : 1

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Staff Product Manager • Hyderabad, Telangana, India