Sr Staff Inbound Product Manager - Implementation Agent

What you get to do in this role :

We are seeking an experienced Product Manager to lead the development of agentic and autonomous AI capabilities within the ServiceNow platform. This role is pivotal in shaping the future of AI-native implementations enabling intelligent setup and configuration of enterprise workflows with minimal human intervention.

The ideal candidate is deeply passionate about AI platforms and brings proven experience both in the field of AI and in implementing ServiceNow solutions. They understand the critical role of data in building and scaling AI products and thrive in fast-paced ambiguous environments.

• Own the product strategy and roadmap for product area with emphasis on data ingestion model lifecycle management grounding prompt orchestration output validation and autonomous implementations.
• Partner with engineering and design to build robust scalable platform components that address the unique challenges of implementations.
• Leverage existing ServiceNow capabilities while identifying key innovations needed to unlock the full value of AI across the product portfolio.
• Influence product teams to adopt Autonomous Implementation solutions to ensure long-term success for our customers
• Collaborate with Outbound partners to deliver ecosystem-aligned data-powered solutions to market.
• Analyze competitive AI platform trends and identify whitespace opportunities to differentiate ServiceNow.
• Engage deeply with customers in partnership with Research and Outbound Partners to drive adoption gather feedback and continuously iterate on the roadmap based on evolving enterprise needs.
• Prototype and test new AI capabilities with cross-functional teams translating early learnings into product direction.
• Champion customer-centric thinking across the organization and be the voice of ServiceNow administrators developers and implementers.

Qualifications :

To be successful in this role you have :

To be successful in this role you have :

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

Business Development,Project Timelines,Business Process,Customer Service,Client Expectations,Account Management,Salesforce,Client Relationships,Project Management,ERP,Java,Client Service,Consultants,Management System,Procedures

Experience : years

Vacancy : 1