Strategic Workforce Planning Manager

Job Description

As a Workforce Management professional, you will oversee the strategic planning and execution of workforce scheduling within our organization. This involves forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor laws to optimize productivity and service levels.

Key Responsibilities include :

• Forecasting : Analyze historical data to predict future call volume and staffing requirements for locked forecasts.
• Scheduling and Allocation : Create employee schedules that align with forecasted demand and labor constraints. Optimize shift patterns to maximize efficiency and minimize costs.
• Performance Monitoring and Coaching : Monitor real-time adherence to schedules and performance metrics. Identify areas for improvement and provide coaching to employees.
• Data Analysis and Reporting : Analyze workforce data to identify trends and opportunities for optimization. Generate reports on key performance indicators (KPIs) related to workforce management.

Required Skills and Qualifications

Strong analytical skills and ability to interpret data are essential for this role. Proficiency with workforce management software and Excel / Power BI is also required. Excellent communication and interpersonal skills are necessary for effective collaboration with team members and stakeholders.

Additional qualifications include :