Assistant Vice President, Contract Management

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President, Contract Management!

In this role, the incumbent will oversee various processes under Contract Administration including Contract Loading, New Customer Onboarding and Chargebacks. The position will provide high level of visibility with Senior Client Leadership and requires good communication skills and the ability to adapt to different client situations / scenarios and provide quick solutions. Requires individuals who can work in sync with multiple stakeholders and assist in providing standard process improvements. Should have an analytical bent of mind and assist in setting up proactive processes, project initiatives, integration support and data integrity. Ability to influence others and build strong relationships. Uses critical thinking, data analysis, research and contract compliance knowledge to provide exceptional customer service. Experience should involve transactional processing, reconciliations, monitoring customer compliance, problem solving, research and analysis. Knowledge of ERP systems such as SAP / Oracle / Cloud ERPs, Preferably SAP- S / 4 / HANA / Oracle Cloud / Workday. Should possess knowledge of new technologies like robotics, machine learning, artificial intelligence and drive transformation projects using design thinking methods.

Contract Administration, a part of Order to Cash Domain, is an important service line within the Finance and Accounting (F&A) practice at Genpact. It gives to a significant part of Genpact's growth and is a priority for the Company. We need strong subject matter specialists to improve our current Contract Administration capabilities and develop new capabilities relevant to our client requirements to drive growth and develop our Intellectual Property (IP).

Help build a strong Contract Administration function that provides current and prospective clients with leading industry standard methodologies, solutions to improve their Accounting and Reporting functions, crafting collateral / IP to continue as a leader among service providers and actively drive winning new deals.

Responsibilities

• .Lead Client interactions as the process owner and subject matter expert
• .Participating in proposals, transformation projects, solutions and other projects
• .Work across businesses and drive margin improvement initiatives - identify easy opportunities, assimilate standard methodologies and help speed up implementation of the same in accounts
• .Manage Service Delivery for the Contract Administration domain
• .Support functional teams on proactive processes, project initiatives, integration support and Data integrity
• .Act as the Subject Matter Expert owning the designing of effective and end to end Contract Administration capability framework to improve metrics and cost efficiency
• .Crafting diagnostic and benchmarking tools to assess gaps
• .Actively engage with Global controller to identify customer problems, perform diagnostics and implement solutions implement solutions
• .Design common operational framework to enable stability, consistency and efficiency of Contract Administration processes at Genpact
• .Providing directions and coaching to the team for delivery of the goals
• .Assist in implementation of practices in different accounts.
• .Ensuring process compliance with various tools like CMP, FMEA etc.
• .Work cohesively with the teams with focus on key talent retention

Qualifications we seek in you!

Minimum Qualifications

Preferred qualifications

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.