Lead Ops

JOB CONTENT :

Key Responsibilities :

• Responsible for managing the team :

o Assess the utilization of the team and take corrective measures if required

o Organize regular team meetings to review and assess progress and provide updates as

required

o Identify training needs and ensure trainings are organized accordingly

o Conduct skip level meetings to gauge team morale and bridge gaps as required

o Handle grievances raised within the team

o Leave and workflow management for the team

o Manage Performance of the team

▪ Provide periodic performance feedback in one-on-one meetings

▪ Conduct Performance Appraisals

▪ PBP allocation for constant low performers

smooth operations

communicate the same to management and clients.

o Individual Performance Report

o Order Count Report

o Productivity Efficiency Report

o Shift wise Completion Report

o Weekly Reports

o Critical Error Analysis and Other reports as requested

Level Agreements (SLAs) are met for the team with no penalty

requirement.

Key Skills and Requirements :

Skills Required

Ms Office, Operations, Interpersonal Skills