Desktop Support Engineer L2

ConfidentialNoida

30+ days ago

Job description

Act as a Single Point of Contact (SPOC) for users seeking assistance with IT services

Log all IT-related tickets including incidents, service requests, and events using the designated ITSM tool

Handle incoming queries via phone, email, or directly through the ticketing system

Ensure accurate categorization and prioritization of logged tickets

Provide first-level support and troubleshooting or escalate as per defined procedures

Maintain detailed documentation of user interactions and resolutions

Ensure timely follow-up and closure of tickets within agreed SLAs

Skills Required

It Service Desk, Incident Management, SPOC

Create a job alert for this search

Desktop Support Engineer • Noida

Related jobs

Promoted

L2 Support – 24 / 7

JobsFlixDelhi, India

Job Title : IT System Administrator – L2.Department : IT Infrastructure – Service Desk.Shift : Rotational Day / Night (Supporting US Clients. employees will rotate weekly between day and night shifts, n...Show moreLast updated: 5 days ago

Promoted

L2 TAC Support Engineer(Looking for Early Joiners)

Incedo Inc.Noida, Uttar Pradesh, India

Years of experience in providing L2 TAC support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.Provide support for firewa...Show moreLast updated: 26 days ago

Promoted

Technical Support Engineer

Alvaria CXDelhi, IN

From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge. We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 26 days ago

Promoted

Desktop Support Engineer

reputed company in south delhiSouth Delhi, Delhi, India

We suggest you enter details here.Troubleshooting and repair of computers and debugging performance issues.Managing and handling computer peripherals and software. Performing tests of new hardware a...Show moreLast updated: 30+ days ago

Promoted

Support Engineer

Mindteckmeerut, uttar pradesh, in

Job Opportunity : L2 Support Engineer (Multiple Positions).Start Date : ASAP (within 2–3 weeks).We are hiring L2 Support Engineers to join our dynamic IT team. Junior Engineers : 2–3 years of experienc...Show moreLast updated: 7 days ago

Promoted

Java L2 support Engineer

BirlasoftNoida, Uttar Pradesh, India

Java L2 Support : 5 to 7 years of experience in Java, core java concepts and technologies.Software development experience. Application Monitoring Experience.Willing to learn new technologies and enj...Show moreLast updated: 24 days ago

Promoted

Linux Engineer

RecroMeerut, IN

As a Senior Software Engineer at Nasuni, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : . Collaborating on requirements analysis, architecture ...Show moreLast updated: 16 days ago

Promoted

Technical Advisor - Kernel Networking

WatchGuard TechnologiesMeerut, IN

Core skills required : Linux Kernel, Network device driver development, Linux internals, Networking stack.Good to have : Data plane development kit (DPDK) and Vector Packet Processor (VPP).You are a...Show moreLast updated: 4 days ago

Promoted

Desktop Support Engineer

QpiAIDelhi, India

Job Summary We are looking for a motivated and customer-focused.The candidate will provide day-to-day technical support to users, handle hardware / software issues, and ensure smooth IT operations.Ke...Show moreLast updated: 16 days ago

Promoted

Terminal Support Engineer

Yularatechgurugram, uttar pradesh, in

Minimum 2 years of experience in working with or providing support for OEM and custom (bespoke) software and hardware solutions within the payments industry . Terminal Support Engineer, POS Support ...Show moreLast updated: 3 days ago

Promoted

VOIP Support Engineer

clientDelhi, IN

Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago

Promoted

Technical Support Engineer - IT Infrastructure Services (Blended Voice Process)

Talent ToppersNoida, Uttar Pradesh, India

Should have attended regular school / college with 10+2+3 as minimum qualification.Diploma graduates - 10+2+3 years as minimum qualification. Good understanding of computer systems, mobile devices and...Show moreLast updated: 15 days ago

Promoted

PKI Technical Support Engineer

CloudLabs IncDelhi, IN

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 8 days ago

Promoted

Personalized Support Engineer (Technical Support with Ticketing) - REMOTE - FTE

TELUS DigitalMeerut, IN

Remote

The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers. Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 8 days ago

Promoted

Senior HPC Engineer

Netweb Technologies India Ltd.Faridabad, Haryana, India

Accomplished HPC Systems Engineer with 8–10 years of enterprise Linux administration and over 5 years of hands-on experience managing large-scale HPC clusters exceeding 500 cores and multi-petabyte...Show moreLast updated: 30+ days ago

Promoted

L1 Support Engineer

SaasAntDelhi, India

The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 16 days ago

Promoted

L2 Support

TECEZENoida, Uttar Pradesh, India

Job Title : L2 Technical Support Engineer Location : Noida, India Employment Type : Full-Time Work Mode : On-Site Experience : 2. Qualification & Certifications Graduate OR 3 Years Diploma in Electr...Show moreLast updated: 13 days ago

Promoted

Linux Support Engineer

ClearTrail TechnologiesNoida, Uttar Pradesh, India

Software and Hardware Infrastructure Implementation and Support.Software and Hardware Infrastructure implementation and support. Identify Hardware and Software requirements related to Product Implem...Show moreLast updated: 15 days ago