Assistant Account Manager I

Title : Assistant Account Manager - I

Location : Vadodara

Work Timings - US Timezone

We are seeking a detail-oriented Assistant Account Manager to support the Exxat One team. This role works closely with an Account Manager to provide day-to-day support for academic and site partners, ensuring smooth operations, timely communication, and effective use of the Exxat One platform.The ideal candidate will excel at organization, follow-through, and providing accurate data and insights to strengthen partnerships.

Key Responsibilities

Partner Support (60%)

• Client Relationship Assistance : Support the Account Manager in serving as a primary point of contact for assigned partners, ensuring timely responses and consistent communication.
• Account Monitoring : Track partner activity and account health, flagging potential issues for review.
• Renewal Tracking : Maintain accurate renewal records, track account status (renewed, pending, at-risk), and provide updates to the Account Manager.
• Rotation Readiness : Assist with preparation and tracking of partner readiness for upcoming student rotations.
• CRM Updates : Keep Monday.com up to date with client notes, communication logs, and milestones.
• Issue Triage : Document partner concerns and escalate to the Account Manager as needed.

Data & Reporting Support (40%)

Required Skills & Qualifications

Education & Experience

Technical Skills

Core Competencies