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Deputy Manager
WiproIndia8 days ago
Job descriptionExcellent understanding & experience in UK life insurance / US DC / Australia Superannuation / Insurance Proficient in MS-Office (preferably Excel) Project management & Quality management Team Management (Mandatory) Foster teamwork & Giving feedback Pension + Insurance background profiles who are handling team Should have experience in RCA Process & Client Interaction People management experience with 1-1 connect, appraisal discussions High complex activity processing & approvals basis DOA. Works independently, to agreed standards and guidelines with a full practical grasp of systems, methods and applications. Participate in daily / weekly reviews with internal / external stake holders Performance Management Set performance standards, helping team meet targets, performance evaluation & corrective actions Ability to perform RCA and derive solutions Drive process improvements, re-design, automation across processes Engage with internal & external customers with full transparency, timely and meaningfully and involve sr. leaders when required. Through understanding of standard operating procedures and compliance to local regulations / guidelines. Manage referrals on customer queries, provide relevant information, solve disputes and handle difficult conversations with professionalism and customer obsession. Support managers with subject matter expertise & business insights Provide all stakeholders with periodic / ad hoc reporting Ability to train & coach and provide floor support Excellent communication Skills Mandate Managing entry level business counterparts / Client interactions Decision making & ability to work collaboratively.
Desired Experience : -
- Deep functional expertise with middle level client interaction
- High level of discretion and decision-making
- Experience in people management.
- Experience of Insurance systems
- Ability to follow accounting processes but understand variations from the process.
- Able to articulate issues / queries to senior management - Verbally and written.
- Able to articulate issues / queries to UK and local management - Verbally and written,
- F&A and R&A specific professional qualifications.
Essential Skills : -
Good to have skills : -
Develops departmental plans and controls resources and policy formulation. Mentors / develops junior staff.
Specialise high level expertise in productive high value role - senior qualified professional. Recognised expert, best practice / quality resource within own discipline.
Responsibilities :
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Deputy Manager • India
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