Hiring for Customer Care Executives (Tele Caller)

Job Title : Customer Care Executive – Doctor Relations

Location : Gurgaon, Haryana

Job Type : Full-time

Experience : 1-3 years

Job Summary :

We are looking for a Customer Care Executive to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support. Problem-solving mindset with a proactive approach and ability to multitask in a fast-paced environment.

Key Responsibilities :

• Communicate with doctors via phone, email, and WhatsApp to address queries and concerns.
• Present and demonstrate products effectively to showcase its value – Target based.
• Assist in doctor onboarding, profile creation, and verification on the platform.
• Maintain and update doctor records, ensuring accuracy and completeness.
• Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues.
• Collect feedback from doctors to improve service quality and user experience.
• Coordinate with internal teams to resolve doctor-related issues efficiently.
• Ensure a high level of satisfaction and long-term engagement with doctors.
• Provide insights and recommendations to enhance platform effectiveness.
• Stay updated on industry trends and digital healthcare advancements.

Requirements & Skills :

Benefits :

Company Details : DocIndia.org is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality healthcare services by helping them find the best doctors and hospitals in their area whilst providing top-notch technical support for effective patient management for our registered medical service providers. Headquarters in Gurugram, we are committed to improving healthcare access and outcomes for all.