Application Support Engineer - Incident Management

Role : Application Support Engineer

Job Summary :

We are seeking a highly skilled Application Support Engineer to provide dedicated Level 2 / 3 technical support for critical applications utilized across various financial business functions, including T&M, Custody, CBDCW, and PCM Clearing. This role demands a strong focus on incident management, problem resolution, and proactive stability of production applications. The engineer will also be a key contributor throughout the project lifecycle, from requirement gathering and solution design to end-to-end delivery, ensuring regulatory compliance and system performance.

Key Responsibilities :

Level 2 / 3 Application Support & Incident Management :

• Provide expert Level 2 / 3 technical support for production applications utilized by T&M, Custody, CBDCW, and PCM Clearing business functions.
• Handle troubleshooting, problem resolution, and end-to-end incident management, ensuring quick restoration of service.
• Provide Application support for production issues with a focus on root cause analysis (RCA) and long-term problem prevention.
• Co-ordinate with application echo partners / vendors and the banks internal units for efficient issue resolution in the production and UAT environments.
• Utilize Jira for effective tracking and resolution of service / incident tickets.

Proactive Monitoring and Stability :

Project Lifecycle Participation :

Compliance, Documentation, and Process :

Required Skills & Qualifications

Preferred Skills :

(ref : hirist.tech)