Technical Support EngineerHDFC securities • mumbai, maharashtra, in
Technical Support Engineer
HDFC securities • mumbai, maharashtra, in
2 days ago
Job descriptionServe as the first point of contact for internal teams regarding application availability and performance issues. Troubleshoot and resolve technical problems related to Linux, windows environments where the application is deployed. Escalate complex issues to the application vendor and coordinate with them to ensure timely resolution and maintain service level agreements (SLAs). Coordinate with internal security teams to conduct Vulnerability Assessment and Penetration Testing (VAPT) and any compliance related evaluations pertaining to the application. Communicate findings from VAPT and compliance assessments to the application vendor. Track and ensure the closure of all identified security vulnerabilities and compliance concerns by liaising between internal teams and the vendor. Utilize basic automation tools like Selenium to streamline repetitive processes and testing activities. Work with API requests and understand network configurations, including IPs and ports, for effective troubleshooting and deployment. Demonstrate excellent communication and comprehension skills to effectively liaise with internal business users, technical teams, and external vendors. Facilitate testing and deployment cycles by coordinating activities between all relevant stakeholders. Verify with the vendor and internal teams that the application is working as expected after any upgrades or maintenance activities. Experience with CRMNEXT application ecosystem, deployment etc would be preferable. Application / Web Servers : Tomcat, IIS, Apache, JBOSS etc. Operating Systems : Proficiency in Linux, Windows, MacOS . Databases : Hands-on experience with PostgreSQL, Oracle, MSSQL, MySQL, NoSQL deployment and knowledge of SQL / PL / SQL . Application Environment : Experience supporting java, .NET , python, Go etc. based applications. Security : Understanding of VAPT principles and processes. Automation : Basic knowledge of automation tools like Selenium, Cucumber, Browserstack etc. Knowledge of SSL, TLS v1.x etc is preferable. Networking : Understanding of IP addresses, and ports. 3-7 years of experience in a technical support, application support, or system deployment role. Problem-Solving : Strong analytical and troubleshooting skills with the ability to work independently. Communication : Excellent written and verbal communication skills for effective coordination with technical and non-technical stakeholders. Ownership : A proactive mindset with a strong sense of responsibility for application uptime and stability. Collaboration : Ability to work effectively in a team-oriented, collaborative environment. Location : This is an in-office role based at our Mumbai location. Company-Provided Equipment : To ensure secure and uninterrupted access to the HSL internal environment, a company-owned hardened and secure laptop will be provided. Work Schedule & Availability : This role requires the flexibility to be available on weekends or during late evenings for planned patching, upgrades, and testing. Availability is also required on non-working days to participate in critical activities like application Disaster Recovery (DR) drills to ensure business continuity. Computer Science Information Technology Software Engineering Master’s Degree (MCA, M.Tech, etc.) in a relevant field could be an added advantage, especially for candidates with less experience. Certifications : Any relevant certifications would be good to have.
Job Title : Technical Support Engineer - Application Management
Experience Level : 3-7 Years
Key Responsibilities :
Application Deployment & Management :
- Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.
- Oversee the deployment and basic administration of databases.
- Ensure the continuous uptime and availability of applications, proactively identifying and resolving issues with minimal supervision.
- Coordinate with internal infrastructure teams for any machine, OS, firmware, or networking upgrades and patches, ensuring application compatibility and stability.
Technical Support & Troubleshooting :
Security & Compliance :
Automation & Process Improvement :
Coordination & Communication :
Required Skills and Qualifications :
Technical Skills :
Experience :
Soft Skills :
Location & Work Environment :
Educational Background :
Bachelor’s Degree in a Technical Field , such as :
Create a job alert for this search
Technical Support Engineer • mumbai, maharashtra, in
Related jobs
Technical Support Engineer
AVI-SPL • Mumbai, Maharashtra, India
The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers a...Show more
Last updated: 30+ days ago • Promoted
Support Engineer
DoubleTick • Mumbai, Maharashtra, India
As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless...Show more
Last updated: 30+ days ago • Promoted
Technical Support Manager - Axway
BNP Paribas • Mumbai, Maharashtra, India
IT Hub Bangalore from BNP Paribas Corporate and Institutional Banking (CIB) is designed to provide centralized IT services to CIB businesses globally, with a focus on innovation, agility, and effic...Show more
Last updated: 18 hours ago • Promoted • New!
Application Support Engineer
Sycamore Informatics Inc. • Kalyan-Dombivli, IN
Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Sutherland • mumbai city, India
Job Description : Technical Support Engineer.You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical as...Show more
Last updated: 11 hours ago • Promoted • New!
L2 / L3 Technical Support Engineer - Ticketing System
Utkarshini Software • Mumbai
Description : We are looking for a skilled and customer-focused L2 / L3 Technical Support Field Engineer to provide on-s...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer (L-3)
RemoteStar • dombivli, India
This role requires working from.AM to 5 : 00 PM CST (6 : 30 PM - 3 : 30 AM IST).A fast-growing US-based SaaS company is transforming how energy firms manage operations.
Their end-to-end ERP platform strea...Show more
Last updated: 11 hours ago • Promoted • New!
DBP - Technical Support Engineer - Ticketing System
DBP Offshore pvt ltd • Mumbai
Description : Role : Technical Support Engineer (Real-Time Enterprise Products) Role Overview : The Techn...Show more
Last updated: 9 days ago • Promoted
Technical Support Engineer
Nazztec Private Limited • Navi Mumbai
Description : Job Summary : We are seeking an experienced L3 Technical Support Engineer to manage and support our IT infrastru...Show more
Last updated: 9 days ago • Promoted
VOIP Support Engineer
client • Kalyan-Dombivli, IN
Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show more
Last updated: 30+ days ago • Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private Limited • Mumbai, IN
Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show more
Last updated: 11 days ago • Promoted
Senior Technical Support Engineer
Atlassian • Mumbai, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 18 hours ago • Promoted • New!
Technical Support Engineer
HDFC securities • Mumbai, Maharashtra, India
Job Title : Technical Support Engineer - Application Management Experience Level : 3-7 Years Key Responsibilities : Application Deployment & Management : - Manage the deployment of applications, in...Show more
Last updated: 2 days ago • Promoted
Technical Support Engineer
Lxme • Mumbai, Maharashtra, India
At LXME, we’re building India’s first full-stack financial platform for women — designed to help.We’re on a mission to create real impact, and.
The Technical Support Specialist is responsible for pr...Show more
Last updated: 15 days ago • Promoted
Support Engineer
Kran Consulting Pvt. Ltd • Mumbai
Description : Skills / Requirements : - Bachelors degree in Information Technology, Computer Science or relevant...Show more
Last updated: 14 days ago • Promoted
Technical Support Engineer
Atlassian • Mumbai, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 13 days ago • Promoted
Technical Support Engineer
Alvaria CX • Thane, IN
From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show more
Last updated: 30+ days ago • Promoted
ProNoesis - PAM Support Engineer
ProNoesis • Mumbai
Description : About the Role We are seeking a proactive and technically adept PAM Support Engineer to join our support operations team.The ideal ...Show more
Last updated: 30+ days ago • Promoted