Business Analyst-Salesforce (08 / 10 / 2025)

Role Title :

Business Analyst-Salesforce

The ideal candidate will be responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and providing ongoing support to ensure the system meets the needs of our organization.

Deliverables :

Requirements Gathering and Analysis :

• Collaborate with business stakeholders to understand their requirements, objectives, and challenges.
• Conduct workshops, interviews, and surveys to gather comprehensive business requirements.
• Analyze and document business processes, workflows, and use cases.
• Identify gaps, inefficiencies, and opportunities for improvement within existing processes.

Solution Design and Documentation :

Configuration and Customization :

User Training and Support :

Stakeholder Management and Collaboration :

Continuous Improvement and Innovation :

Accountabilities :

A Salesforce Business Analyst holds several critical accountabilities essential for the effective implementation and optimization of Salesforce solutions within an organization.

This role encompasses gathering and analysing business requirements, translating them into functional specifications, and designing Salesforce solutions that align with business objectives.

The Salesforce Business Analyst is responsible for configuring and customizing the Salesforce platform, conducting thorough testing, and providing user training and support to ensure successful adoption. Additionally, they serve as a liaison between business stakeholders and technical teams, collaborating to drive project success and continuous improvement.

This role also involves project management, quality assurance, documentation, and reporting, as well as staying updated on Salesforce best practices and technologies.

Overall, the Salesforce Business Analyst plays a pivotal role in maximizing the value of Salesforce investments and driving business growth.

Qualification, Experience & Skills :