Talent.com
This job offer is not available in your country.
Manager - Service Line

Manager - Service Line

ConfidentialChennai
24 days ago
Job description

Skills

  • Project Management Solution Architecture Vendor Management IT Service Management Outsourcing IT Strategy CRM Data Center IT Operations ITIL
  • Profile Description :
  • This role of a Portfolio Leader would be to lead a team of BI Professional and help transform information & data into insights and thereby enable data based decision support for operations leaders to improve cash outcomes. The role will also focus on Cost Optimization and Client Management.

Key Responsibilities :

Process :

  • Monitor the SLAs and update the stakeholders proactively on the trends
  • Responsible for identifying gaps in the metrics defined by the team and identifying trends within data sets
  • Identifying cash escalations / Global issues and resolving them with the Operations and Client to accelerate cash.
  • Identify new use cases for statistical modeling and Automations
  • Responsible for client & C suite facing reports & metrics to drill down analysis and automation
  • Identify Key Improvement Area providing domain specific updates and Monitor current cash trend
  • and forecast cash using business intelligence tools
  • Manage all reporting activities for all key business metrics for internal and external customers ensure delivery of accurate reports on time every time
  • Provide deep dive data analysis and insights on sub optimal performance on key RCM metrics
  • Manage ad hoc requests for RCM and enterprise level metrics analysis and reports from leadership and operational stakeholders
  • Engage in new transitions to set up seamless reporting systems

    • People :

  • Support and Improve Performance through tracking, feedback and Coaching
  • Accountable to check attrition within the team through timely identification and retention of probable exits in the team
  • Ensure an engaged and motivated workforce through timely appreciations and reward mechanisms
  • Ensuring a Learning culture through 100% Training program coverage for members in the Team.
  • Develop the skills of the BI team through continuous training and skill development workshops
  • Support and manage your teams project priorities, deadlines, and deliverables.
  • Ensure 100% compliance of the BI / MIS team to all applicable compliance requirements
  • Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment

    • Client :

  • Schedule monthly collaboration meets with team and Operations process updates, key metrics, cash dip analysis and Ad Hocs analysis requests.
  • Engage with client leadership, understand their business requirements and aim to resolve those through data reporting and analytics ex : identify shift in patterns of coding patterns for providers, looking at billing practices and revenue integrity, run under / over payment reports Manage conflicting priorities and working relationships effectively Client MBR reporting
  • Set-up process KPI reporting systems for new clients
  • Financial :
  • Constantly look for and execute report automation opportunities to achieve cost reduction and accuracy improvement Support small to medium complexity automation of processes in service delivery

    • Qualifications :

  • Graduation in any stream is a must.
  • Post Graduate in Business Administration / Analytics / Engineering OR Statistics would be preferred
  • Role Prerequisites :
  • Overall experience of 7 to 10 years is a must out of which one should have a minimum of 4 years of experience in handling reporting & analytics.
  • A relevant experience of 5+ years in the US healthcare RCM is a must (Only for Margin)
  • 3 plus years of experience in managing a team of reporting analysts is a must

    • Functional Competencies :

  • Strong inclination towards numbers, excel spreadsheets, formulae, queries would be a must
  • Knowledge across RCM function (Only for Collections)
  • Experience and Knowledge of Project Management would be preferred
  • Certification in statistics and data science would be preferred
  • Excellent Communication Skills
  • Excellent Stakeholder Management skills - Ability to interact with senior leadership / clients and manage
  • Ability to deliver high impact amid complexity, ambiguity and competing priorities

    • Behavioral Competencies :

  • Teamwork
  • Communication
  • Customer Centricity
  • Achievement Orientation
  • Developing Others

    • Skills Required

    Client Management, It Service Management, Project Management, Vendor Management, Itil

    Create a job alert for this search

    Service Manager • Chennai