Associate Product Manager (High Performance KVM over IP Solutions)

Summary : The Associate Product Manager is responsible for supporting the strategic development and market expansion of Black Box’s innovative High Performance KVM over IP Solutions product portfolio. This role combines technical product expertise with market strategy to drive growth in these solutions for customer’s mission-critical environments including control rooms, broadcast facilities, and enterprise command centers.

Purpose of the Job :

The Associate Product Manager is responsible for supporting the strategic development and market expansion of Black Box’s innovative High Performance KVM over IP Solutions product portfolio. This role combines technical product expertise with market strategy to drive growth in these solutions for customer’s mission-critical environments including control rooms, broadcast facilities, and enterprise command centers.

The Associate Product Manager will support the Product Management team in the all phases of the full product lifecycle roadmap, including strategic planning, feature definition, go-to-market / sales strategy, pricing, segmentation / competitive analysis, and thought leadership for the areas of responsibility. Serving as the company’s subject-matter expert in the designated portfolio, the Product Manager also provides recommendations to the executive leadership of Black Box on which product / service markets that Black Box should expand into, or exit.

Primarily Roles & Responsibilities :

Product Strategy & Roadmap :

Support the development and execution in all phases of comprehensive product roadmaps for high-performance KVM over IP product families

Assist with competitive analysis and market research to identify opportunities and threats

Contribute to product positioning and differentiation strategies in the KVM over IP market

Collaborate with engineering teams to help prioritize feature development and technical enhancements

Support OEM partnership strategy, particularly with leading OEM / ODM companies

Market Development & Go-to-Market :

Assist with go-to-market strategies for new product launches and feature releases

Support sales teams in developing market penetration strategies across key verticals

Help create compelling value propositions and competitive positioning materials

Technical Product Support :

Work closely with R&D teams to help translate market requirements into technical specifications

Support product lifecycle management from concept through end-of-life decisions

Help ensure compliance with industry standards and security requirements

Participate in bug scrub triage to optimize investment in R&D development and sustain engineering efforts

Customer & Stakeholder Support :

Serve as a key participant between cross-functional technical teams, customers, and other key stakeholders

Participate in customer interviews and feedback sessions to understand user needs

Work with support teams to analyze product performance and identify improvement opportunities

Assist with product presentations to stakeholders and customers

Support major sales opportunities with technical expertise and solution development

Business Performance & Analytics

Help establish and monitor key product metrics including revenue, market share, and customer satisfaction, product backlog, sales & inventory forecasts, and supply chain / fulfillment statuses

Generate required reporting on key metrics in a timely manner

Assist with ROI analysis for product investments and feature development

Support product pricing strategy and competitive analysis

Education / Experience Requirements :

Bachelor's degree in Engineering or Computer Science

2-4 years of product management or related experience in B2B technology products in an OEM / ODM organization

1-2 years of experience in

KVM, switching & control systems, AV / IT integration , or related networking / infrastructure markets preferred

Experience supporting product launches and go-to-market activities

Technical Competencies

Strong understanding of

KVM over IP technology, networking, and video distribution

Knowledge of 4K / 5K video standards, DisplayPort, HDMI, and digital video technologies

Familiarity with virtualization technologies (VMware, Citrix, Microsoft)

Understanding of PCoIP, RDP, and remote access protocols

Experience with enterprise security and compliance requirements

Familiarity with Agile / Scrum development methodologies preferred

Industry Knowledge

Understanding of control room, broadcast, and command center environments

Knowledge of government / defense procurement processes and TAA compliance

Familiarity with professional AV and broadcast industry standards

Experience with mission-critical 24 / 7 operational environments

Preferred Qualifications

Previous experience in product management, marketing, or technical roles at KVM, AV technology companies

Technical background in video processing, networking, or embedded systems

Interest in international markets and global product development

Relevant coursework or certifications in product management

Ability to travel frequently (up to 25% of the time), including occasional international travel.