Support Associate

Role Overview

We are looking for a proactive and customer-focused Program Administrator to support the delivery of the Training Accelerator Program. Working closely with the Project Manager, you will play a key role in ensuring a smooth experience for candidates and trainers by handling course administration, candidate communications, KPI tracking, and general program support. This role requires strong organisational skills, excellent customer care, and a hands-on approach to problem-solving.

Key Responsibilities

• Act as a first point of contact for candidate enquiries, providing clear and timely information.
• Proactively support candidates throughout the training journey, ensuring a positive experience.
• Manage candidate registrations, records, and attendance tracking.
• Coordinate and issue course information, joining instructions, and training materials.
• Support the organisation and scheduling of training sessions (virtual or in-person).
• Prepare and issue course completion certificates.
• Track, report, and support delivery against program KPIs (e.g., candidate satisfaction, completion rates, response times, record accuracy).
• Produce regular progress reports and data updates for the Project Manager.
• Liaise with trainers, stakeholders, and candidates to keep activities on track.
• Provide administrative support to the Project Manager, including documentation and record keeping.
• Take ownership of ad hoc administrative duties to help the program run smoothly.

Skills & Experience

Essential :

Desirable :

Personal Attributes

Skills Required

Word, Outlook, Powerpoint, Microsoft Office, Excel