Process Support Associate

Process Associate – Back Office Project

We are looking for a meticulous and detail-oriented Process Associate to join our team for a prestigious UK client project. This role is critical in ensuring seamless order processing, accurate quotations, and maintaining high standards of client satisfaction.

Key Responsibilities :

• Process orders and quotations received via email with accuracy, ensuring timely completion and compliance with client requirements.
• Enter order and quotation details into designated software systems, maintaining error-free documentation.
• Ensure all processed orders meet the quality benchmarks established by the client and the company.
• Act as the primary point of contact for key accounts, understanding their requirements and delivering customized, efficient solutions.
• Respond promptly and professionally to client inquiries, providing updates and addressing concerns related to orders and quotations.
• Identify opportunities for process improvement and collaborate with the team to implement efficiency-enhancing strategies.
• Maintain accurate records of processed orders and quotations, and prepare periodic reports for management review.

Skills & Qualifications :

About MSBC Group

MSBC Group has been a trusted technology partner for over 20 years, delivering AI-powered software solutions across industries such as financial services, logistics, construction, and startups. Our work spans Custom Software Development, AI & Automation, Staff Augmentation, Managed Services, and BPO. With a strong global presence, we are committed to innovation, career growth, and a vibrant workplace culture.