Process Lead

Job Functions

, Essential Duties and Responsibilities

• Handle Quality check as per the checklist and ensuring high accuracy.
• Maintaining bookkeeping databases and spreadsheets and updating information as needed
• Research and obtain further information for incomplete documents.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Collecting and entering data in databases and maintaining accurate records of valuable company information.
• Possess data entry skills, like fast typing with an eye for detail and familiarity with spreadsheets and online forms.
• Generate reports, store completed work in designated locations and perform backup operations.
• Keep information confidential.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies.
• Ensure proper use of office equipment and address any malfunctions
• Create and maintain documents / procedures as needed to meet the process requirements.
• Handle calls from customers or clients and provide them with a solution to their queries.
• Must discuss every matter with its supervisor or team leader to get any issue sorted.
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Must efficiently set goals and work on, so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
• Work with stakeholders to develop and implement a smooth and efficient transition plan.
• Perform other duties and special projects as assigned by management.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and / or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

Supervision

Section 3 : Experience, Skills, Knowledge Requirements

We are proud to be an Equal Opportunity Employer