SAP MDG AMS Support Engineer - Ticketing System

Description :

Position : SAP MDG AMS Support Engineer.

Location : Bangalore(Hybrid).

Duration : Full time.

Notice period : Immediate joiner / Serving notice with less than 60 days / Notice is less than 30 days.

Position Summary :

We are looking for a detail-oriented and responsive SAP MDG AMS Support Consultant to support ongoing operations for an existing SAP Master Data Governance (MDG) implementation.

This role will focus on providing day-to-day support across Material Master, Business Partner Customer, Business Partner Supplier, and Finance domains.

The ideal candidate will be responsible for resolving support tickets, addressing user queries, and ensuring the stability and reliability of the MDG environment.

Key Responsibilities :

• Monitor and manage AMS support tickets related to SAP MDG across Material, Business Partner (Customer & Supplier), and Finance domains.
• Monitor and address integration failures like iDoc failures in the data replication from MDG to S4 or the connector between Ariba and MDG.
• Analyze and resolve defects, configuration issues, and data inconsistencies in a timely and efficient manner.
• Respond to business user queries regarding system behavior, data flow, and governance rules.
• Collaborate with functional and technical teams to troubleshoot and resolve complex issues.
• Document issue resolutions, root cause analyses, and provide knowledge transfer to operational teams.
• Participate in functional testing of defect fixes and minor enhancements to ensure system integrity.
• Support change management processes by validating fixes in development and quality environments before production deployment.
• Maintain a strong understanding of MDG data models, workflows, and Data replication (DRF) with SAP S4 ERP system.

Required Qualifications :

Preferred Qualifications :

(ref : hirist.tech)