Ticketing Executive

ConfidentialAhmedabad

30+ days ago

Job description

Key Responsibilities :

Flight Reservations & Ticket Issuance :

Book and issue international air tickets using GDS platforms (e.g., Galileo, Amadeus, Sabre), ensuring accuracy in fare selection and itinerary construction .

Reissuance, Exchanges & Refunds :

Process ticket modifications , cancellations, reissues, and refunds in line with airline policies and fare rules.

Fare Construction & Optimization :

Construct and verify international fares and routings manually and via GDS to ensure cost-effective options for clients.

Customer Support :

Assist clients with queries related to international flights, including baggage policies, seating, check-in requirements, and schedule changes.

Ensure Compliance :

Stay up-to-date with airline regulations , IATA standards , visa and entry requirements, and international travel advisories to provide accurate information.

PNR Management :

Efficiently manage Passenger Name Records (PNRs) , ensuring they are ticketed, updated, and queued for follow-up actions.

Coordination with Airlines & Vendors :

Liaise with airline representatives to resolve ticketing issues, confirm special service requests (SSR) , and ensure smooth communication.

Accuracy & Documentation :

Maintain meticulous records of tickets issued, fare sheets, refunds processed, and supplier communications for audit and reference.

Reporting & Reconciliation :

Coordinate with the accounts team for invoice generation , fare reconciliation, and payment processing.

Handle Group Bookings (if required) :

Support group fare negotiations and manage group PNRs for international travel.

Qualifications :

Experience : Minimum 2-4 years of hands-on experience in international air ticketing .

GDS Systems : Strong knowledge of GDS platforms (Amadeus, Sabre, Galileo, etc.).

Knowledge : Familiarity with IATA and airline fare rules , refund policies, and international routing .

Skills :

Excellent attention to detail and problem-solving abilities.

Ability to work efficiently in a fast-paced , deadline-driven environment .

Good written and verbal communication skills in English ; additional language skills are a plus.

Key Skills :

IATA

Galileo

GDS

Ticketing

Tourism

International Air Ticketing

Fare Construction

Skills Required

Ticketing, Iata, Galileo, airline ticketing , Fare Construction, Gds

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Ticketing Executive • Ahmedabad

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