Customer Success Manager

Role : Client Success Executive

Location : Gurgaon

Experience : 2-3 Years of full time Client success / servicing & digital operations experience with a Digital Agency or with a Publisher / Platform

Location : Gurgaon (Work from Office)

Experience : Minimum 2 year of full-time experience in Client Servicing ( Media or Digital Agency)

Headline :

This role would champion the success of Brand Partners looking to do precision targeting & engagement of millions of parents in the parentune community.

Shortlisting criteria :

At least 2 years of experience at a Digital Agency or a Digital Publisher

Note : This is a full time role based out of Gurgaon

About Parentune

Parentune is the most prompt & verified Helpline for Parents. We are the only Platform that provides trustworthy advice to parents within minutes, 24x7. Parentune empowers this through a combination of its verified parents' community, Comprehensive & verified Content & Courses, its proprietary Technology & empaneled Doctors.

We solve 96% of parents’ concerns in under 45 min & 30% of them instantly. Parentune is the #1 Parenting APP in India for more than 4 years now, rated 4.9 / 5 on Android Playstore & 5 / 5 on Apple App store. Among other notables, parentune has been featured by Google as an Indian APP with global potential, recognised as a Nasscom Emerge 50 Technology Startup, awarded by Business World as a Technology company to watch out and is one of the very few Indian Tech startups to be recognised by Wall Street Journal as a Global Startup Showcase.

Parentune is the only platform which empowers a partner Brand to reach and engage their specific TG with precision targeting. Some of the leading Global Brands across Healthcare, FMCG, Nutrition, Babycare, Women health, Kidswear, Toys, Travel & similar more segments work closely with parentune through the year to build sustained preference & consideration for their Brands.

More about Parentune here :

https : / / www.Parentune.Com /

Play Store - Android APP

As a Client Success Executive, you will be responsible for onboarding and driving Brands' (Brand Partners) objectives on parentune. You will collaborate with Brand leaders, Digital Marketing Heads and Brand Agency Heads to pursue the Brand partners’ priorities effectively and garner renewals from the Brands with your superior delivery, sharp insights & prompt servicing. You will ensure that our Brand Partners thrive, their brands flourish, and their loyalty & preference for parentune grows stronger. You would be making this possible with your can-do attitude, analytical skills & insightful presentations. A minimum experience of 2 years in a Client Servicing role for a Digital Agency or a Digital platform is the bare minimum ask for this role. 🌟

Responsibilities :

Brand Renewal Mastery

• Conduct the Client campaigns to garner superior results for their Brands & initiatives
• Craft persuasive, insightful & compelling presentations that resonate with Brand’s essence
• Collaborate with the team internally to ensure Client’s Success followed by their renewal

Campaign Execution, Optimisation

Client Presentations & Feedback

Relationship Alchemy

Media Maven

Must Have Skills :

1. Good with Excel & Data Analytics

2. Great with Powerpoint presentations

3. Good with visualization & creation of Dashboards for Client campaigns

4. Crisp, pleasant and clear interpersonal communication - verbal and written

5. Relevant experience in handling Digital partnerships

6. Low on ego, high on empathy & listening

Qualifications : Bachelor’s degree

Proficiency in data analysis, and media trends

Ability to balance creativity with business acumen

Proven experience in client servicing & success

Great with collaboration skills

Ability to multitask and prioritize tasks effectively

Note : This is a full time role based out of Gurgaon and is a Work from Office role

Hiring Process :

Each talent is onboarded through the Onboarding Top Talent (OTT), which has 5 steps :

Some of these in-person rounds are done on the same day / visit. We finish the OTT process within 7-10 working days.

Note : We work alternate Saturday half days.

1st and 3rd Saturdays are half day working, 2nd and 4th Saturdays are off.

30-60-90 days Plan

30 Days Plan

To have a thorough understanding and ownership of existing Brand partnerships & their SOPs

60 Days Plan

To have active working relationship (1-2 projects) with the Client / Brand side

90 Days Plan

Evidence of early traction on renewals, upselling and cross selling with existing Brands