Client Success Manager - Consumer Health

Project Role : Account Manager

Work Experience : 2+ years

Work location : Gurgaon

Mode of work : Hybrid

Job Overview

Provides the client relationship to a mid-sized client or clients through relationships with executives and leaders in the client organization in a part of mid-sized market or part of a large region. Grows revenue by leveraging the full IQVIA offerings and identifying new business opportunities.

Essential Functions

• Under direct supervision, assists the sales team in selling IQVIA products and services within assigned accounts or territory to achieve assigned revenue goal.
• Participate in sales / proposal presentations in face-to-face meetings with potential clients.
• Identifies contract expansion opportunities within assigned account(s) and elevates for qualification and decision to pursue.
• May interfaces with marketing, market research and / or IT at the user level in existing and prospective client(s).
• Represents the company to the client and the client to the company in all sales related activities.
• Monitors client satisfaction with contracted deliverables and provides feedback to Account team members on level of customer satisfaction.
• Effectively manage renewals and subscriptions.
• As required, may participate in contract renewal efforts on large multi-year contracts.