Drive hiring, onboarding, career development, and succession planning within the team
Make recommendations and decisions regarding promotions, merit increases, disciplinary actions, and performance improvement plans
Foster a team culture centered on technical excellence, continuous learning, collaboration, and customer-first mindset
Establish team metrics and goals aligned to product quality, resolution time, and customer satisfaction
Identify training needs and implement professional development strategies for individuals and the group
Lead team meetings, case reviews, and knowledge-sharing sessions
Align team objectives with broader department and company strategy
BASIC QUALIFICATIONS :
Typically requires 15 or more years of technical experience, with demonstrated success as a Senior or Principal Escalation Engineer or equivalent
Prior experience mentoring or leading technical professionals, either formally or informally
Proven ability to resolve complex and high-impact product issues with deep technical analysis and cross-functional collaboration
Demonstrated ability to lead through influence and drive initiatives across team and departmental boundaries
Strong leadership skills, including coaching, delegation, conflict resolution, and performance management
Excellent verbal and written communication skills, especially when engaging with customers and senior leadership
Experience with Agile methodologies and managing team contributions to product planning and delivery
Proven track record of advocating for team members, fostering psychological safety, and nurturing technical growth
Comfortable balancing hands-on technical work with managerial responsibilities
(ref : hirist.tech)
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Engineering Lead • Pune
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