Technical Support - Windows

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in your work with others.

Required Technical and Professional Expertise

• 10+ years of hands-on experience  in troubleshooting Microsoft Windows Server, Active Directory, DNS Services, DHCP, FTP, and Azure AD Connector.
• Knowledge of VMware Infrastructure.
• Any Microsoft Certification.
• Understand the lifecycle of infrastructure projects (Design, Implement, Transition, and Operation).
• In-depth understanding of Windows architecture and troubleshooting experience with the ability to analyze technical problems to prevent future occurrences.
• Hands-on experience in troubleshooting multi-node clusters with MSSQL across multiple sites.
• Experience in Azure / ADFS and Azure cloud IaaS, PaaS.
• Technical leadership and internal training capabilities.
• Proactive problem management and RCA (Root Cause Analysis).
• Trend analysis of issues and corrective actions.
• Forecasting and recommendation for capacity like disk, memory, CPU, etc.

Preferred Technical and Professional Experience

Skills Required

Microsoft Windows Server, Active Directory, Dns