Windows Tier-3 Technical Support Engineer
Location : Bangalore (Customer Site, 24x7 Rotational Shift)
Experience : 58 Years
Notice Period : Immediate
Role Overview
We are seeking an experienced Windows Tier-3 Technical Support Engineer to provide advanced technical support for Windows environments, O365 / M365 applications, and enterprise systems. The role involves troubleshooting complex issues, ensuring smooth operations, and working closely with L2 teams, vendors, and internal IT teams.
Key Responsibilities
- Take ownership of escalated customer issues from L2 support and drive them to resolution.
- Research, diagnose, troubleshoot, and resolve complex Windows system and application issues.
- Provide structured escalation management with internal teams and vendors when required.
- Install, deploy, and configure Windows OS and enterprise applications.
- Maintain and optimize systems within the domain network.
- Work with ITIL-based processes using ServiceNow for incident management.
- Perform advanced recovery and repair tasks using CMD, recovery mode, and system tools.
- Manage device enrollment, reimaging, and configuration of work profiles.
- Handle Azure AD groups, device encryption (BitLocker), backup solutions (CrashPlan), and O365 / M365 applications.
- Troubleshoot OneDrive, SharePoint, and group policy-related issues.
- Configure and maintain RDP, wired / wireless authentication, antivirus, and Microsoft Office suite troubleshooting.
Required Skills & Experience :
5+ years of Tier-3 technical support experience in Windows OS, O365, and M365 apps.Expertise in Windows recovery, reimaging, CMD diagnostics, and registry troubleshooting.Hands-on experience with Azure AD, BitLocker, device enrollment, and backup solutions.Strong knowledge of Group Policies, RDP, authentication protocols, and antivirus enterprise solutions.Excellent troubleshooting skills with Windows applications, OneDrive, SharePoint, and Microsoft Office suite.Familiarity with ITIL processes and incident management using ServiceNow.Strong communication, analytical, and problem-solving abilities.(ref : hirist.tech)