Service Management Senior Specialist
ConfidentialDelhi, India7 days ago
Job descriptionHaving knowledge in Navitaire applications is an advantage Exposure to Cloud technologies and AI-driven solutions. Strong background in incident and disruption management. Excellent communication and customer interaction skills. Willingness to work flexible hours to support global airline operations. Inclusive culture that values diverse perspectives and backgrounds. Opportunity to work on cutting-edge airline tech with global impact. Supportive team environment focused on learning and growth. Navitaire (New Skies) expertise Incident & disruption management Cloud and AI exposure Strong customer communication A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. A flexible working model - We want our employees to do their best work, wherever and however it works best for them. A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Job Title
Service Management Senior Specialist
Inclusive Job Advert : Service Management Senior Specialist – Airline Technology (Navitaire Domain)
Location : Gurgaon / Delhi (Only)
Employment Type : Full-time
Summary
The Client Service Delivery Manager : Serves as the primary point of contact for assigned clients, ensuring consistent and proactive communication. Manages client expectations and ensures satisfaction through timely delivery of services and resolution of issues. Ensures services are delivered in accordance with contractual SLAs and KPIs. Leads resolution efforts for major incidents and service disruptions. Drives initiatives to improve customer experience and satisfaction.
Key Responsibilities
- Be the main point of contact for airline clients and help with their daily service needs and any system issues.
- Lead the response when major problems or outages happen, working with different teams and sharing clear reports with clients.
- Support sales and service disruptions, making sure everything runs smoothly with minimal impact.
- Share important customer feedback and raise urgent product issues to help improve our services and tools.
- Work with Account Managers to check billing details and help reduce any mistakes or disputes
What You Bring
Why Join Us
Core Skill
What We Can Offer You
Join us and take your career to the next level while making a significant impact on product development and user experience!
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.
Skills Required
Cloud Technologies, customer communication
Create a job alert for this search
Service Management Senior Specialist • Delhi, India
Related jobs
- Promoted
Configuration Management Specialist
PeoplePlusTech Inc.Ghaziabad, IN Hardware Asset Management & CMDB Specialist.Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia,.
We are looking for an experienced.Hardware...Show moreLast updated: 3 days ago
- Promoted
Event Management Specialist
beep experienceDelhi, India Who We Are We are a media neutral collective of passionate storytellers.We specialise in experiential marketing, integrated events, MICE and brand communications.
With offices in major cities and pa...Show moreLast updated: 11 days ago
- Promoted
Global HR Service Delivery Senior Specialist
Clifford ChanceDelhi, Delhi, India This job is with Clifford Chance, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.Job Desc...Show moreLast updated: 9 days ago
- Promoted
SAP Transport Management Specialist
ITC InfotechDelhi, India We are looking for an experienced Business Consultant – SAP Transportation Management with 4-7 years of expertise in SAP TM and related modules.
The role involves designing, implementing, and optimi...Show moreLast updated: 24 days ago
- Promoted
Service Asset Management-Senior Associate
ConfidentialDelhi, India Service Control is an ITIL-driven function that builds customer trust and value, enabling us to win and retain business.We govern the Managed Service organization, demonstrating expertise in IT Ser...Show moreLast updated: 7 days ago
- Promoted
Sr. Engineer - Service Management
Hitachi DigitalNew Delhi, Delhi, India This job is with Hitachi Digital, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.Our Comp...Show moreLast updated: 11 days ago
- Promoted
Lead Service Management & Delivery Excellence
ConfidentialGurgaon / Gurugram Develop the project plan including detailed activities, resource planning, cost estimation.Acquire project requirements such as human resource, required information, various agreements and material...Show moreLast updated: 30+ days ago
- Promoted
Senior Managed Services Consultant
ConfidentialGurgaon / Gurugram, India Sprinklr is a leading enterprise software company for all customer-facing functions.With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies delive...Show moreLast updated: 7 days ago
- Promoted
Service Management Solutions Architect
Enable, a Fujitsu companyDelhi, Republic Of India, IN CRN Magazine Fast50 Ranking 2017-2019.Asia Pacific & Japan ServiceNow Elite Partner of the Year 2022.WFH & Office Flexible Arrangement.
Work from ANYWHERE in the World 8 Weeks Per Year.An Australian...Show moreLast updated: 12 days ago
- Promoted
Senior Service Delivery Manager
ConcentrixDelhi, India Role : We are looking for a leader to head Service & Operations Delivery business for a premium Banking global customer.The incumbent will bring extraordinary focus and expertise in designing, imple...Show moreLast updated: 24 days ago
- Promoted
Senior Professional Services Consultant
CyaraDelhi, India Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk.
Cyara supports the entire CX softwa...Show moreLast updated: 3 days ago
- Promoted
Senior - Managed Services Consultant
ConfidentialGurgaon / Gurugram, India Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touc...Show moreLast updated: 7 days ago
- Promoted
IT Service Management Consultant
Enable, a Fujitsu companyDelhi, Republic Of India, IN CRN Magazine Fast50 Ranking 2017-2019.Asia Pacific & Japan ServiceNow Elite Partner of the Year 2022.WFH & Office Flexible Arrangement.
Work from ANYWHERE in the World 8 Weeks Per Year.An Australian...Show moreLast updated: 12 days ago
- Promoted
License Management Specialist
AML RightSourceNoida, Uttar Pradesh, India The License Management Specialist is responsible for overseeing and optimizing the usage of software and Software-as-a-Service (SaaS) licenses across the organization.
This role focuses on reviewing...Show moreLast updated: 3 days ago
- Promoted
Sr. Engineer - Service Management
Hitachi Digital ServicesNew Delhi, Delhi, India This job is with Hitachi Digital Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly...Show moreLast updated: 11 days ago
- Promoted
Senior Service Delivery Manager
InfogainDelhi, India Service Delivery Manager (SDM).The SDM is a customer facing role and requires successful management client and employee expectations.
The position also requires leadership, strong ability to multi-t...Show moreLast updated: 24 days ago
- Promoted
Managed Services Specialist
T&M Services Consulting Pvt LtdDelhi, India Managed Services Pre-Sales Specialist.Mumbai / Chennai / Bangalore Job Purpose To drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and ...Show moreLast updated: 22 days ago
- Promoted
Event Management Specialist
RPG FoundationDelhi, India Role Overview : We are seeking a passionate, grounded, and exceptionally organized individual to support the design and delivery of immersive experiences—from intimate walks to large-scale public ev...Show moreLast updated: 3 days ago