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Senior Managed Services Consultant

Senior Managed Services Consultant

ConfidentialGurgaon / Gurugram, India
7 days ago
Job description

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Job Description

Deliver Value : Be able to deliver on, and communicate the value associated with the

customer's investment in Sprinklr solutions through the Sprinklr platform to guarantee

retention & customer growth.

  • Drive Adoption : Drive adoption and usage of new products and features across

multiple business units, teams, and markets within a single customer.

  • Establish Relationships : Establish and nurture relationships built on trust with every

    • new customer, develop client and agency champions, and identify key stakeholders.

  • Strategic Business Partner : Become your customer's day-to-day strategic advisor

    • who understands their business challenges and can communicate the positive

    business outcomes of working with Sprinklr

    Ensure that every customer derives the most value possible from the platform leading

    to retention and business expansion.

  • Identify, comprehend and clearly articulate customers' requirements to generate an

    • end-to-end solution to their business challenges.

  • Develop a deep understanding of customer needs and tie them to specific Sprinklr

    • use cases, product features, benefits and value propositions.

  • Analyze and elevate customer's consumption of contract, adoption of the product and

    • generation of upsell or cross-sell.

  • Act as day-to-day contact for stakeholders in brand, agencies and for System

    • Administrators.

  • Assist world's leading brands and their agencies in seamlessly building social media

    • campaigns & process-flows mapped to their business needs, through Sprinklr.

  • Identify platform gaps, and optimization opportunities; designing and configuring the

    • appropriate solutions so client expectations regarding platform use-cases and

    functionalities are fulfilled.

  • Provide oversight on any additional enablement of the software deployment to be in

    • line with current architecture and future client needs or business requirements.

  • Proactively identify opportunities to improve operational efficiencies and find suitable

    • entities which could benefit from utilising AI to drive greater ROI.

  • Establish and nurture senior level relationships built on trust, develop client champions

    • and identify key stakeholders.

  • Capture development areas for product improvement and collaborate with product

    • managers and engineering for necessary corrective actions.

  • Actively make sure you are knowledgeable on native channel's products package.
  • Work with clients to improve the social service itself and its alignment with the client's

    • core business.

  • Provide on-going training support and ad hoc training sessions to always keep

    • customers educated on Sprinklr's know-hows.

  • Actively make sure that you are knowledgeable on all Sprinklr software products.

    • Who You Are & What Makes You Qualified

  • 4+ years of experience in account management at a brand, agency or tech company.
  • Experience in web technologies, CRM or SaaS platforms and digital marketing

    • experience across social platforms.

  • Strong product acumen & evangelization experience with the aptitude to learn new

    • products.

  • Excellent written and verbal communication skills. Multilingual skills (Spanish,

    • Portuguese, or others) would be a plus.

  • Analytical mind-set with attention to detail along with excellent problem-solving and

    • critical-thinking skills.

  • Ability to think independently and learn as a member of a team.
  • Ability to identify and clearly articulate issues clients are facing and capability of

    • devising & implementing their solutions.

  • Ability to work in a highly challenging & competitive environment while delivering high

    • quality of customer service.

  • Ability to work effectively under tight deadlines and juggle several assignments &

    • projects simultaneously, while maintaining high standard of excellence.

  • Intrinsically motivated to tackle unique client use cases, passion to solve business

    • challenges and commitment to client delight.

  • Ability to interpret industry trends across different verticals & lines of businesses.
  • Ability to operate in an autonomous way, engage with stakeholders across the globe

    • and lead customers through change management.

  • Advanced analytical skills with proven competency in data tools & methodologies.
  • Ability to collate, harmonise and visualise data and present the statistical merit in a

    • business case.

  • Industry specific knowledge across different verticals or lines of business preferred.
  • Demonstrated experience with, and a passion for, the social technology universe (i.e.,

    • Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).

  • Direct experience in working with a social media management software is preferred.
  • Strong time management skills including the ability to prioritize tasks and maintain

    • accurate time tracking for billing purposes

    Why You'll Love Sprinklr :

    We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

    For more information on Sprinklr Benefits around the world, head to https : / / sprinklrbenefits.com / to browse our country-specific benefits guides.

    We focus on our mission : We founded Sprinklr with one mission : to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

    We believe in our product : Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

    We invest in our people : At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

    EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

    Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.

    Warning about Recruiting Scams :

    Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

    If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

    Skills Required

    Digital Marketing, Web Technologies, Crm

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