Unit Manager

The Unit Manager - Virtual Sales is responsible for leading and managing a team of sales to achieve sales targets, drive revenue growth, and ensure excellent customer service. This role involves strategizing, monitoring performance, coaching the team, and ensuring alignment with the organization’s sales goals.

Principal Accountabilities

To manage the operations of Contact Center Unit

To control shrinkage and attrition of sales team

Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team.

Need to ensure CMS reports related to team staffing, AHT etc are maintained.

Track AUX adherence and ensure discipline is maintained within the team.

Drive sales and ensure achieving the same

Month on Month.

Identifying training requirements within the team and getting the training conducted

To work on overall team development