Senior Principal Consultant-Architect, SFDC + AP Domain Expert!

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook

Inviting applications for the role of Senior Principal Consultant-Architect SFDC AP Domain Expert!

The Lead Solution Architect (Salesforce) is the senior technology leader responsible for defining and governing the end-to-end Salesforce solution strategy across the enterprise. This role combines deep Salesforce technical expertise architectural leadership and business acumen to design and deliver scalable secure and future-ready CRM solutions that enable business growth efficiency and innovation.

As a senior leader you will shape the Salesforce roadmap oversee large-scale multi-cloud implementations ensure architectural alignment with enterprise standards and guide cross-functional teams through complex transformation initiatives.

Responsibilities

1. Enterprise Architecture Leadership

Define and own the Salesforce architecture vision and strategy ensuring alignment with enterprise architecture and digital transformation goals.

Lead the end-to-end solution design across multiple Salesforce clouds (Sales Service Experience Marketing CPQ and Platform).

Evaluate and integrate emerging technologies such as AI automation and agentic workflows into the Salesforce landscape.

Drive the adoption of architectural frameworks governance standards and best practices across global teams.

Ensure that all Salesforce solutions adhere to enterprise standards for security data integrity scalability and performance.

2. Solution Design & Technical Oversight

Translate business requirements into high-level and detailed solution designs ensuring optimal use of Salesforces declarative and programmatic capabilities.

Architect multi-org and multi-cloud strategies supporting complex enterprise structures.

Provide design oversight for integration architecture connecting Salesforce with ERP Data Lake Marketing and AI platforms using tools like MuleSoft Boomi or Informatica.

Lead architecture reviews performance audits and solution validation sessions.

Drive DevOps and CI / CD maturity across Salesforce delivery teams.

3. Program Delivery & Governance

Partner with program managers to oversee end-to-end delivery of large transformation programs ensuring architectural integrity throughout the lifecycle.

Define and manage governance frameworks architecture review boards and design approval processes.

Maintain oversight of system documentation solution blueprints and configuration standards.

Proactively identify risks dependencies and technical debt ensuring timely remediation.

Track architectural KPIs such as system scalability reuse and platform performance.

4. Strategic Partnership & Stakeholder Management

Serve as the trusted advisor to business leaders IT executives and product owners on Salesforce strategy design and innovation.

Collaborate with cross-functional stakeholders (Sales Service Marketing Operations Finance) to align Salesforce solutions with business objectives.

Communicate complex technical concepts clearly to non-technical audiences including senior leadership and C-suite stakeholders.

Manage relationships with Salesforce account teams ISVs and system integrator partners.

5. Leadership Mentoring & Team Development

Lead a team of solution architects technical leads developers and administrators across global regions.

Mentor architecture teams on Salesforce best practices design patterns and enterprise architecture principles.

Drive a culture of technical excellence innovation and continuous learning.

Oversee capability building certification programs and knowledge-sharing forums within the Salesforce practice.

6. Innovation & Continuous Improvement

Stay ahead of Salesforce platform releases emerging technologies and AI-driven CRM capabilities.

Identify opportunities to leverage Agentic AI automation and analytics to enhance business productivity and user experience.

Optimize architecture for performance reusability and maintainability.

Define the roadmap for modernization consolidation and rationalization of Salesforce orgs and legacy CRM systems.

Qualifications we seek in you!

Minimum Qualifications

Bachelors degree in Engineering Computer Science Business or related field; MBA or equivalent preferred

Relevant years of experience in program / project management roles with at least relevant experience of direct Salesforce program leadership

Experience in industries such as Accounts payable or other Financial Services domains.

Strong understanding of Agentic AI architectures Large Language Models and their enterprise applications.

Prior experience managing or mentoring cross-functional teams.

Solid knowledge of Accounts Payable processes and finance operations.

Experience

Proven track record leading enterprise-scale Salesforce implementations involving multiple clouds integrations and large user bases.

Strong expertise in Salesforce architecture data modeling and platform scalability.

Deep hands-on knowledge of :

Apex Lightning Web Components (LWC) SOQL / SOSL REST / SOAP APIs

Salesforce security model SSO OAuth Shield encryption and data governance

Integration patterns (real-time batch API-led) and middleware platforms

DevOps & CI / CD tools (Copado Gearset Jenkins Git)

Preferred Qualifications / Skills

Experience with global Salesforce rollouts or multi-region deployments.

Exposure to industry-specific solutions (e.g. Financial Services Cloud Health Cloud Consumer Goods Cloud).

Experience working in AI / automation-driven CRM programs (Agentic AI Einstein or workflow automation).

Background in data architecture analytics integration (Tableau CRM Analytics).

Familiarity with Agile and hybrid delivery frameworks.

Certifications (Highly Preferred) :

Salesforce Certified Application Architect

Salesforce Certified System Architect

Salesforce Certified Technical Architect (CTA) preferred

PMP TOGAF or SAFe certifications a plus

Soft Skills & Leadership Attributes :

Strategic thinker with the ability to translate long-term vision into actionable architecture roadmaps.

Excellent leadership communication and stakeholder management skills.

Strong problem-solving and decision-making capabilities in high-pressure environments.

Ability to balance innovation with delivery pragmatism.

Demonstrated success influencing C-level executives and guiding large technical teams.

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Staff IC

Key Skills

Kubernetes,S3,Google Cloud Platform,Cassandra,System Architecture,Redshift,AWS,Cloud Architecture,NoSQL,UML,Kafka,Distributed Systems

Employment Type : Full-Time

Experience : years

Vacancy : 1