Customer Success Coordinator

Roles and Responsibilities :

• Co-ordinate closely with the Legal team for drafting, reviewing, and executing Lease License Agreements (LLA) and Third Party Agreements (TPA).
• Act as the primary point of contact for customers during the agreement process, assisting with document drafting, review, and closure.
• Manage end-to-end legal documentation processes ensuring accuracy, compliance, and timely completion.
• Monitor rent payment schedules and proactively follow up with customers on pending or delayed payments.
• Address and resolve customer grievances promptly to maintain high customer satisfaction and smooth lease operations.
• Maintain detailed records and track agreements, payments and communications using MS Office tools such as Excel, Word, and Outlook.
• Exhibit excellent communication and interpersonal skills to build and maintain strong relationships with customers and internal teams.
• Demonstrate strong organizational and multitasking abilities to handle multiple agreements and follow-ups simultaneously.
• Maintain attention to detail and a customer-first mind-set while handling legal and financial documentation.

Qualifications :