Front Office Executive

Company Description

Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.

Role Description

This is a full-time on-site role at our office in BKC, Mumbai. As a front-office executive, you will ensure exceptional customer service for all patients, and manage patient registration and admission efficiently while maintaining confidentiality and safety. Your responsibilities include :

• Patient Admission : Fill out and enter admission details into the Hospital Information System (HIS), counsel patients, manage room / bed inventory, handle VIP / CIP admissions, and guide patients with TPA admissions.
• Handling Queries : Address patient queries, guide them to appropriate departments, and manage the AHI mailbox.
• Counseling for Surgery / Procedure Patients : Verify patient admission status, provide procedure estimates, coordinate with nursing and PA for surgery schedules, ensure timely payments, and escalate issues as necessary.
• Daily Reports : Generate and distribute daily MIS, bed census, and procedure lists; attach interim bills to patient files.
• Human Resources Responsibilities : Assist in inducting new staff, address grievances, report system issues, suggest improvements, and ensure proper handover.
• Customer Service : Provide efficient, friendly service, resolve patient interactions positively, respect and treat patients and colleagues with sensitivity and transparency, and ensure no patient waits more than 15 minutes.
• Other Duties : Tally cash and forward to the Accounts department, achieve department goals, follow SOPs, provide accurate information during admissions, and liaise with other departments for patient satisfaction.

Qualifications

Compensation