SDM-Japan

Job Responsibilities / Essential Functions / Competencies

SDM / Japan

Job Responsibilities / Essential Functions / Competencies

• Provide operational oversight to multiple D2OS Clients.
• Daily review of all incidents, changes, requests, problems, and all D2OS monitoring tools for clients.
• Work closely with client to complete operational tasks.
• Monitor SLA / SLT / SLO measurements to ensure compliance daily for assigned clients.
• Assist in preparation and participate in weekly operations meetings for D2OS Clients as needed.
• Assist in preparing Operational reporting for the Monthly and Quarterly meetings.
• Manage Infrastructure Services Escalation bridges.
• Create and present Root Cause Analysis for Critical Incidents.
• Work closely and support Process and Compliance leadership.
• Create and update documentation including Standard Operating Processes and Procedures.
• Participate in an on-call rotation to be the Service Delivery Escalation point 24 x 7 for all D2OS operational issues.

Qualifications

Certifications

Work Experience

Specialized Knowledge, Skills, And Abilities

Skills Required

Servicenow, Sharepoint, Problem Management, Itil Service Management