AR, Collections & AP Specialist

JOB DESCRIPTION

Role Overview

The AR, Collections & AP Specialist is responsible for managing the full lifecycle of Synup’s Accounts Receivable and Accounts Payable processes — including invoice tracking, dunning workflows, collections follow-ups, updating cashflow forecasts, and executing the AP payout calendar.

This role works closely with Finance, Customer Success, Sales, and the CEO, and is critical to reducing DSO, improving cashflow, and ensuring operational discipline across AR / AP.

This position is based in

India , with

daily overlap during US mornings (EST) . Work timings - 4 PM to 1 AM

Responsibilities

Accounts Receivable & Collections

Monitor Chargebee dunning for overdue invoices

Manage Zoho Desk AR tickets and maintain accurate status updates

Execute manual follow-up sequences :

Friendly reminders

Payment due reminders

Escalation notices

Final reminders before suspension

Call AP departments for overdue balances according to established cadence

Update cashflow forecast sheet with expected payments

Generate manual invoices when required and send to client AP

Mark accounts delinquent in system

Own daily governance with key stakeholders

Prepare data for collection agency when accounts reach 120+ days

Track all communication in Zoho Desk

Accounts Payable

Maintain vendor payment schedule

Update weekly cashflow forecast with vendor payables

Ensure timely payouts based on forecast

Maintain vendor ledger & status

Reporting

Update weekly / monthly AR dashboards

Maintain : Total AR balance

Overdue balancen and %

DSO

Collections achieved

Collection agency outcomes

Bad debt % of overdue accounts

Prepare inputs for Bi-Monthly Collections Review

Required Skills

3–7 years AR / Collections experience (preferably US clients)

Excellent written English

Comfortable calling US customers

Strong attention to detail

High ownership and reliability

Experience using any of the following (preferred) :

Chargebee

Zoho Desk / Zoho CRM

Quickbooks / Netsuite

SaaS AR workflows

Strong Google sheet skills