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OTC - Collections Specialist

ConfidentialNoida

30+ days ago

Job description

Analyze customer account balances

Ensure that the individual cash targets are met on a monthly basis, thereby helping the team in achieving the overall cash target.

Handle inbound queries - helping customers with copies of invoices, statements & additional documentation.

Investigate, route and escalate & Resolve customer disputes

Record collection activity information in [Collections Workflow System] including. collection call / e-mail details, promise to pay (for performance, target and cash forecasting), dispute details, general requests and enquires.

Create customer dunning letters automatically via ERP / [Collections Workflow System] and send electronically / print and dispatch to customers

Need to actively monitor and follow-up customers whose aging becomes severe.

Prepare customer files for legal action

Identify and recommend write off (or write back of credit balances) for uncollectable debt where appropriate

Obtained payment details and help in allocation of the payments by coordinating with the Accounts Receivables, to avoid accumulation of Unallocated and unidentified cash received.

Receive and validate credit assessment requests for existing & new customers

Monitor existing customer and portfolio credit risk

Apply cash remittances & credits / adjustments

Match related debits & credits within A / R ledger, in accordance with the agreed rules and procedures

Identify short payments / deductions made by the customer from remittances and raise required transactions in ERP to reflect short payments

Contact customers for missing or incomplete remittance detail in order to allocate customer payments

Apply discounts for direct deposit (DD) payments and / or penalties for non-DD

Process payment rejections (e.g., returned cheques, unpaid direct debits, rejected credit card payments) and raise appropriate adjustments on the A / R ledger resulting from the rejected payment

Qualifications Main Requirements

4+ years accounting experience in a multinational environment
3 years of experience in OTC
Prior experience in Workday or similar ERP

Desired Skills & Abilities

Strong skills in MS Office Suite specifically Excel and Word
Excellent Voice & Communication skills
Work with high volume in a systematic way
With positive attitude, a team player
Quick learner and can work under pressure
High degree of integrity, both personally and professionally
Understand and deliver on agreed SLAs and KPIs - highlight potential risks in advance and ensure all compliance and controls are being met
Ability to drive projects & achieving monthly SLAs
Experience in Transitioning / Setting up Accounting Processes in Shared Service Delivery Model
Team management skills an advantage

Education Requirements

Bachelor of Commerce [B. Com (Hons)] or Any degree specialization in Accounts, MBA, M. Com, CA

Skills Required

Credit Risk, Accounts Receivable, Cash Application, Collections

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Collection Specialist • Noida