Sr. Analyst - Customer Service AASD

Job Summary :

The candidate will own end-to-end relationships with key customers, ensuring their service needs are anticipated, understood, and delivered efficiently. Acting as a Single Point of Contact (SPOC) for all service-related matters, the candidate will drive customer satisfaction, continuous improvement, and operational excellence in order processing, fulfillment, and complaint resolution.

Roles & Responsibilities :

Customer Relationship Management :

• Establish and maintain relationships with key accounts to understand and anticipate product and service requirements.
• Act as the voice of the customer within 3M India, providing insights to relevant business teams.
• Conduct regular customer visits to understand needs, service gaps, and improvement opportunities.

Order Processing & Fulfillment :

Customer Issue Resolution :

Continuous Improvement :

Strategic & Process Initiatives :

Key Performance Indicators (KPIs) :

Internal & External Contacts :

Qualifications :

Work Experience :

Skills Required

Customer Orientation, Production Planning, Inventory Planning, Distribution, Sales