Team Lead-Inbound / Outbound

Company Description

Crescendo Worldwide Pvt. Ltd. is a global management consulting firm dedicated to enhancing performance and fostering sustainable growth for organizations, governments, and individuals. We offer tailored solutions across strategy, expansion, technology, innovation, and operational excellence. With over 150 experienced professionals from 25 diverse sectors, we serve clients in more than 150 countries. Our expertise, innovative methods, and digital tools help clients achieve their full potential and sustainable success in an ever-evolving global landscape.

Role Description

This is a full-time, on-site role for a Team Lead-Inbound / Outbound, based in Pune. The Team Lead will oversee and guide inbound and outbound operations, including customer communications via multiple channels. Primary responsibilities include managing team performance, ensuring customer satisfaction, monitoring key metrics, and implementing strategies to improve efficiency. Collaboration with cross-functional teams to meet organizational objectives will also be a key part of the role.

Qualifications

• Experience in team management, coordination, and performance evaluation
• Strong communication and interpersonal skills for client interaction and team collaboration
• Proficiency in inbound and outbound sales, customer service techniques, and operational efficiency
• Analytical skills for monitoring metrics, identifying trends, and generating insights
• Adaptability, problem-solving skills, and ability to work under pressure
• Bachelor's degree in Business Management, Operations, or a related field preferred
• Experience in consulting, strategy development, or global markets is a plus

Skills Required

identifying trends , Operational Efficiency, Team Management, Coordination, Analytical Skills