Company Description
Crescendo Worldwide Pvt. Ltd. is a global management consulting firm dedicated to enhancing performance and fostering sustainable growth for organizations, governments, and individuals. We offer tailored solutions across strategy, expansion, technology, innovation, and operational excellence. With over 150 experienced professionals from 25 diverse sectors, we serve clients in more than 150 countries. Our expertise, innovative methods, and digital tools help clients achieve their full potential and sustainable success in an ever-evolving global landscape.
Role Description
This is a full-time, on-site role for a Team Lead-Inbound / Outbound, based in Pune. The Team Lead will oversee and guide inbound and outbound operations, including customer communications via multiple channels. Primary responsibilities include managing team performance, ensuring customer satisfaction, monitoring key metrics, and implementing strategies to improve efficiency. Collaboration with cross-functional teams to meet organizational objectives will also be a key part of the role.
Qualifications
Skills Required
identifying trends , Operational Efficiency, Team Management, Coordination, Analytical Skills
Team • Pune, India