Team Lead - Digital Banking
ConfidentialPune30+ days ago
Job descriptionLead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives
Key Responsibilities :
Digital Strategy Execution
- Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals.
- Identify key focus areas to enhance digital penetration across customer segments.
Team Leadership
Customer Onboarding & Engagement
Training & Capability Building
Performance Management
Stakeholder Coordination
Customer Experience Enhancement
Compliance & Risk Management
Educational Qualification :
Experience Requirements :
Skills Required
Digital Banking, Team Management
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Team Lead • Pune
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