This job offer is not available in your country.
Senior Technical Support Engineer
Qualyspune, India4 hours ago
Job description5+ years of technical support experience.Experience in Vulnerability Management and Web Application Security / Firewall application support.In-depth TCP / IP understanding and LAN / WAN infrastructure knowledge.Strong foundation in Windows and / or solid Linux / Unix experience in an enterprise environment.Familiarity with common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).Knowledge of firewalls, Intrusion Detection System technologies, and Network Vulnerability Scanners.Outstanding troubleshooting and analytical skills.Excellent written and verbal communication skills.Bachelor of Science in Computer Science or equivalent experience. OSI Layer understanding.Knowledge of broadcast domain vs. collision domain.Familiarity with different records zones in DNS and how it works.Understanding of SSL Handshake and TCP / IP Handshake.Proficiency in ARP, DHCP, proxy servers, and DNS cache clearing.Differentiation between TCP and UDP, and protocols & their workings. Understanding of the boot process and run levels.Various ways to assign an IP address to a Unix / Linux / Debian machine.Proficient in checking running processes, hidden files, and installing packages.Knowledge of sudo, permissions, file systems, and SSH banner. Insight into the Windows boot process and control panel basics.Understanding of UAC, registry hives, and remote registry manipulation tools.Knowledge of kernel mode vs. user mode, Active Directory, and Group Policies.Familiarity with Kerberos and NTLM authentication, Procmon, and service control manager. Understanding of vulnerabilities, the vulnerability cycle, and exploits.Knowledge of malware types (virus, trojan, worm) and False / True Positive / Negative concepts.Understanding of False Positive, False Negative, True Positive, and True Negative in the security context. Experience with packet capture review and diagnosis.Previous API support and Regex knowledge.Scripting experience (Bash, Python).Knowledge of major web server software, UNIX / Windows web services, and diverse platforms.Oracle and Microsoft SQL knowledge.CCNA, MCSE, CISSP, CompTIA Security+, and CEH certifications are highly desirable.Experience with Customer Support and Development Tools (Salesforce, Jira, etc.).Willing to work in 24 / 7 rotational shifts.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Qualys, a leading cybersecurity firm, is seeking an experienced Senior Technical Support Engineer for Security Applications to resolve global customer and partner service requests promptly. Collaborate across teams for high customer satisfaction in a secure environment. Ideal for security enthusiasts with solid networking skills. Lead in resolving technical issues, provide top-tier support, and contribute to world-class assistance.
Responsibilities :
- Promptly resolve global customer and partner service requests in a highly secured environment.Collaborate with cross-functional teams for high customer satisfaction.Provide support via phone, email, and MS Teams for Product modules over the SaaS platform.Ensure friendly and professional customer interactions throughout the service life cycle.Act as the main point of contact for technical issues, collaborating directly with Development and QA teams.Thrive in a challenging and dynamic environment, delivering world-class support and technical solutions.
Qualifications :
Networking :
Linux / Unix :
Windows :
Security :
Preferred :
Create a job alert for this search
Technical Support Engineer • pune, India
Related jobs
- Promoted
Technical Support Engineer
Dover IndiaPune, IN Relevant Experience Looking for 2-5 Yrs.Sc (Computers / Electronics) / BCA / BBA.Mandatory Skills : Technical support Engineer-L1 / US Voice process / Troubleshooting-Hardware & Networking,.Actively parti...Show moreLast updated: 21 days ago
- Promoted
- New!
Technical Support Engineer | Azure managed services
Radical Technologiespune, India Technical Support Engineer | Azure managed services.In this role of technical support engineer | Azure Managed Services, the individual will be responsible for all Azure Managed Services related ac...Show moreLast updated: 4 hours ago
- Promoted
- New!
Technical Support Engineer
White Forcepune, India List the responsibilities, these should be the roles KPIs that we would measure.Essential functions and duties : .Takes ownership of technical issues and works towards getting them.Works with existin...Show moreLast updated: 4 hours ago
- Promoted
- New!
Associate Technical Support Engineer
IDeaS Revenue Solutionspune, India With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; ch...Show moreLast updated: 4 hours ago
- Promoted
Technical Support Engineer APJ
YugabytePune, Maharashtra, India YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps.Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive usin...Show moreLast updated: 1 day ago
- Promoted
- New!
Technical Support Engineer
Qualyspune, India Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.Technical Support Engineer - Security Applications.
Development, QA, Operations, ...Show moreLast updated: 4 hours ago
- Promoted
- New!
Technical Customer Support Engineer I (Technical Solutions / Support)
Uplightpune, India The PositionWe are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences.
You’ll be the first point of contact for...Show moreLast updated: 4 hours ago
- Promoted
Senior Support Engineer
HCLSoftwarePune, Maharashtra, India Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description.Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issu...Show moreLast updated: 5 days ago
- Promoted
- New!
Senior Technical Support Engineer
NICEpune, India At NiCE, we don’t limit our challenges.We set the highest standards and execute beyond them.And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you...Show moreLast updated: 4 hours ago
- Promoted
- New!
Technical Support Engineer - Pune
SailPointpune, India This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction wi...Show moreLast updated: 4 hours ago
- Promoted
Technical Support Engineer
LogiCoypune, maharashtra, in Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Candidate must have min 2-4 years of experience in Technical support using different support channels like Ch...Show moreLast updated: 7 days ago
- Promoted
- New!
Senior Technical Support Engineer
SailPointpune, India This position, as part of our Customer Support Team, is responsible for working directly with SailPoint field personnel and customers to identify, troubleshoot, and resolve technical issues either ...Show moreLast updated: 4 hours ago
- Promoted
Technical Solution Engineer
Arista NetworksPune, Maharashtra, India Arista is a well-established and profitable company with over $5 billion in revenue.Arista’s award-winning platforms, ranging in Ethernet speeds up to 800G bits per second, redefine scalability, ag...Show moreLast updated: 30+ days ago
- Promoted
- New!
Sr. Technical Support Engineer
Aspen Technologypune, India The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challeng...Show moreLast updated: 4 hours ago
- Promoted
- New!
Senior Technical Support Engineer(L2 Support, Linux)
NICEpune, India At NiCE, we don’t limit our challenges.We set the highest standards and execute beyond them.And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you...Show moreLast updated: 4 hours ago
- Promoted
- New!
Technical Support Engineer
MICHELINpune, India Provide 1st and 2nd-level support for applications and middleware’s to ensure smooth business operations.Respond promptly to service requests and incidents, providing detailed solutions or escalati...Show moreLast updated: 4 hours ago
- Promoted
- New!
Associate Technical Support Engineer
White Forcepune, India Summary of position : This position delivers effective technical customer support.Essential functions and duties : .Takes ownership of technical issues and works towards getting them.Works with existi...Show moreLast updated: 4 hours ago
- Promoted
- New!
Technical Support Engineer (Rotational Shift)
Braves Technologiespune, India Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated.For the past 15+ years, Braves has been building Software.
Engineering, Game Development, and Cus...Show moreLast updated: 4 hours ago