This job offer is not available in your country.

Technical Support Engineer

MICHELINpune, India

3 hours ago

Job description

KEY EXPECTED ACHIEVEMENTS

Provide 1st and 2nd-level support for applications and middleware’s to ensure smooth business operations.
Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed.
Change Management : Participation in the change management process
Problem Management : Participation in the analysis of root causes of incidents
Monitor application performance and perform necessary maintenance and upgrades.
Create, maintain, and manage knowledge base articles and documentation for internal and end-user support.
Collaborate with cross-functional teams to improve application functionality and efficiency.
Perform system diagnostics, software configuration, and basic database queries to resolve issues.
Monitor and report on application metrics, including uptime, performance, and user satisfaction.

Technical Skills

Operating Systems : Proficiency in Windows and Linux

Hardware Knowledge : Familiarity with servers, storage devices, and other hardware components.

Troubleshooting : Ability to diagnose and resolve software, Operating Systems issues.

Scripting and Automation : Skills in scripting languages like Python, PowerShell, or Bash to automate tasks

Virtualization : Basic knowledge of VMware, Hyper-V, or other virtualization technologies

Database Management : Basic knowledge of SQL and database management systems

Interpersonal Skills

Customer Service : Strong communication skills to explain technical issues to non-technical users

Problem-Solving : Analytical skills to diagnose and resolve issues efficiently

Time Management : Ability to prioritize tasks and manage time effectively

Team Collaboration : Working well with other team members and departments

Adaptability : Willingness to learn new technologies and adapt to changing environments

Additional Skills

Technical Documentation : Writing clear and concise documentation for troubleshooting and procedures

Security Awareness : Understanding of basic cybersecurity principles to protect systems and data

Benefits :

Career development and training opportunities.

Friendly, collaborative work environment with opportunities to make an impact.

Qualifications :

Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience.

English fluent (B2 – C1)

Missions :

Perimeter : All Business application Worldwide in production.

Resolve incident in a short time to give to the Business the best Quality.

To work

Continuous improvement by participating to Problem management.

The main activities are :

Contribute to incident resolution, service request completion and Change implementation

Collaborate with other service in Michelin DOTI organizations including external partners.

Shift Structure :

The support team operates 24 / 7, with shifts organized to ensure continuous coverage.

Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts.

Flexibility to work weekends and holidays as part of the shift rotation is required.

Technical Support Engineer • pune, India