Associate Director - BPO Presales Solutioning (Immediate Start)

Location : PAN India

Years of experience : 15+ Years

Job Description :

We are seeking experienced professionals to lead BPO Solutioning efforts for various domains (BFS / F&A / Healthcare / Insurance). The ideal candidate will drive end-to-end solution design for telecom clients across customer service.

Key Responsibilities :

• Lead the development of winning BPO solutions for the above-mentioned sector RFPs / RFIs including effort estimation, commercials, and delivery models.
• Architect contact center and customer experience solutions leveraging omnichannel, AI / ML, RPA, and speech analytics platforms.
• Act as a strategic advisor during client discussions and solution walkthroughs.
• Collaborate with sales, delivery, and domain consulting teams to articulate value propositions and differentiators.
• Drive bid defense presentations, capability demonstrations, and pricing negotiations.
• Liaise with delivery, technology, workforce management, and transformation teams to validate solutions.
• Work closely with partnership / alliance teams to incorporate third-party tools / platforms into solution designs.
• Stay abreast of emerging trends in CX, customer expectations, and competitive landscape.
• Continuously innovate solution frameworks to enhance competitiveness and relevance.

Required Skills & Experience :

For further information, kindly reach out to us at ruchita.khole@credencehrservices.com