Coordinate vehicle dispatch and ensure timely delivery and pickupMonitor vehicle movement and trackingHandle customer calls for scheduling orders and addressing queriesPlan daily routes for efficient deliverySchedule and monitor urgent pickupsControl vehicle costsFollow up and resolve customer escalations via emailManage vehicle arrangement and maintenanceTrain and develop support staffControl in-transit damageCoordinate with warehouse team to address errors and cancellationsPlan alternative orders in case of in-transit cancellationCandidate Qualifications : The ideal candidate should possess the following qualifications :
- Good communication skills in English and Hindi
- Strong problem-solving abilities
- Flexibility to work in different shifts
- Ability to coordinate with third-party business partners, drivers, and customers
- Excellent knowledge of logistics processes and tools
- Proficiency in data entry
- Comfortable with outbound calls
- Strong decision-making and coordination skills with internal teams
Required Skills : The ideal candidate should have the following skills :
- Good communication in English & Hindi
- Problem-solving ability
- Flexibility in working for different shifts
- Coordination with 3rd party business partners and handling drivers and customer calls
- Excellent process knowledge / tools
Skills Required
Customer Support, Fleet Management, Coordination, Data Entry, Route Planning