Customer Service Representative

The Role

One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mind-set focused on providing superior customer experience We are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

What you’ll do

• Handle inbound and outbound calls
• Identify customers’ needs, clarify information, research the issue at hand and provide solutions
• Work in coordination with the internal support teams to ensure quick resolutions
• Document any feedback received from the customers for review by the product team at a later stage
• Label the queries we receive from customers under different tags to understand what drives support traffic
• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team
• Track relevant support metrics and prepare reports for the purpose of quality assessment file

What we’re looking for