Customer Service Representative

Company Name : Santacruz Telemarketing Pvt. Ltd.

Position Title :

Voice Process Associate

Experience : 2 to 4 years

Shift Timing :

Night Shift (US Shift Hours)

Location : Ahmedabad

Job Summary :

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities :

Handle inbound and outbound customer calls from US clients.

Resolve queries related to products, services, billing, or technical issues.

Maintain accurate records of customer interactions and follow-up actions.

Ensure high levels of customer satisfaction through prompt and efficient service.

Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications :

Graduate in any stream.

2–4 years of experience in US voice process / customer support.

Excellent verbal communication skills in English (mandatory).

Familiarity with CRM tools and call center software.

Ability to work night shifts and meet performance metrics.

Preferred Attributes :

US accent experience supporting North American clients.

Problem-solving attitude with the ability to think on your feet.

Benefits :

Competitive salary and performance incentives

Career advancement opportunities

One-Year retention bonus

Allowances