Customer Service Representative

Job Title : Customer Service Representative

Experience : 1–3 Years

Timings : 100 : 00 AM to 07 : 00 PM AND 01 : 00 PM to 10 : 00 PM

Company Name : EASYCATER SERVICES PLATFORM PRIVATE LIMITED

Location : Ozon, Sarabhai Campus, Vadodara.

Role Overview

EasyCater Services Platform Pvt. Ltd. is looking for a dynamic and detail-oriented Customer Service Representative to join our growing team in Vadodara. The ideal candidate will be responsible for handling inbound customer queries, assisting with merchant onboarding, document verification, and maintaining accurate records.

Key Responsibilities :

• Handle inbound customer queries via phone, email, and chat.
• Assist new merchant sign-ups and onboarding process.
• Conduct document verification for merchants.
• Maintain and update data using MS Excel.
• Perform internet research and use search engines efficiently.
• Write professional and clear emails for internal and external communication.
• Conduct regular follow-ups with merchants / customers.
• Ensure timely resolution of customer issues with a focus on satisfaction.

Requirements :

Perks & Benefits :

Interested candidates, please drop your CV at

hr@easycatering.in