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Remote Customer Support Representative – Any Form Of US Healthcare Experience Is A Must (VoiceVirtual Lab Tech • Lucknow, IN
Remote Customer Support Representative – Any Form Of US Healthcare Experience Is A Must (Voice

Remote Customer Support Representative – Any Form Of US Healthcare Experience Is A Must (Voice

Virtual Lab Tech • Lucknow, IN
4 days ago
Job type
  • Remote
Job description

**** FOLLOW OUR VIRTUAL LAB TECH PAGE ON ****


About the Role

We are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards.


Work Schedule

Must be willing to work between 6:00 PM IST to 6:00 AM IST

Night shift aligned with US business hours


Payout

Voice Process: Rs 160 per hour


Key Responsibilities

  • Prior Healthcare Claims experience is preferred!
  • Handle inbound/outbound customer interactions (calls)
  • Provide accurate information related to appointments, billing, insurance, or general healthcare queries
  • Maintain strict compliance with HIPAA and data privacy standards
  • Verify customer identity before sharing any information
  • Document interactions clearly and accurately in the system
  • Escalate issues as per defined processes when required
  • Maintain a professional, empathetic, and customer-focused approach


Mandatory Requirements

  • Fluency in spoken and written English
  • Strong understanding of HIPAA compliance is a plus
  • Willingness to work night shifts (Anywhere between 6 PM – 6 AM IST)
  • Must have own Windows 11 laptop
  • High-speed and stable internet connection
  • Quiet and professional work-from-home setup


Preferred Qualifications

Prior experience in US Healthcare customer support

Understanding of US healthcare terminology (insurance, claims, copay, deductible, etc.)

Dual monitor setup (preferred, not mandatory)

Experience in healthcare voice or non-voice BPO processes


Important Notes

This is a remote work-from-home opportunity

Strict adherence to data security and confidentiality policies is required

Performance and compliance are closely monitored

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Remote Customer Support Representative – Any Form Of US Healthcare Experience Is A Must (Voice Support) • Lucknow, IN

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