Information Technology Operations Manager

Position : IT Operations Manager

Experience : 4+ years

Location : Remote

About TransFi

TransFi powers the world’s payments, helping businesses and individuals access better ways to move money. Combining industry-leading coverage of currencies and payment methods, we deliver compliant payouts, collections, and ramp services across Asia, Europe, LatAm, Africa, and North America. In our pursuit to advance economic prosperity through borderless finance, TransFi’s enterprise-grade, developer-friendly platform is quietly transforming global payments—making international money movement faster, simpler, less expensive, and more reliable than ever.

TransFi is remote first; we believe the best talent comes from across geographies. We are building for the long term and look for strong owners, builders and big thinkers. Join us if you want to build the future of Web3.

Key Responsibilities

• Manage user onboarding and offboarding, ensuring secure and timely access to tools like Google Workspace, Slack, Jira, and other key SaaS platforms.
• Maintain an accurate IT asset inventory and ensure device compliance across all users.
• Oversee identity and access management, applying the principle of least privilege across SaaS platforms.
• Monitor and manage Google Workspace shared drives, groups, and permissions.
• Administer and optimize SaaS license allocation (Slack, Jira, Datadog, etc.) across teams.
• Monitor SaaS tool costs and manage them efficiently to optimize spending.
• Handle IT support requests via Jira Service Management, ensuring efficient issue tracking and resolution.
• Conduct and document backup restoration testing, device setup, and recovery procedures.
• Perform system patching, MFA enforcement, and vulnerability management activities.
• Support audit and compliance activities under ISO 27001, SOC 2, and PCI DSS frameworks.
• Maintain clear IT documentation, including SOPs, process guides, and access control records.

Must Have

Good to Have

Why Join TransFi